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Deskside Support Technician III

Job Description

Deskside Support Technician III

12-months contract-to-hire

Pay rate: $25/hr.

Location: Clayton, IN

Schedule: Monday – Friday, 4:30 PM – 1:00 AM (2nd shift)

One of our clients who is a leading provider of cutting-edge supply chain solutions is looking for a Deskside Support Analyst to support summer sales for a retail company. This Support Analyst will be working in a Warehouse based in Clayton, IN.

Responsibilities:

  • Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
  • Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
  • Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
  • Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
  • Perform installation, upgrades, maintenance, basic troubleshooting and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
  • Provide training, mentorship, and leadership for other technicians
  • Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
  • Make technical recommendations to site leadership regarding problems, projects, and releases
  • Create batch files or PowerShell scripts for asset management and incident resolution

Qualifications:

  • 2 years of experience supporting networked systems
  • (Preferred) Experience supporting MacOS and other Apple devices
Category Code: JN008

Job Requirements

 

Job Snapshot

Location US-IN-Clayton
Employment Type Full-Time
Pay Type Hour
Pay Rate $25.00 /Hour
Store Type IT & Technical
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Company Overview

CRG

Whether you are looking for an Information Technology, Accounting Finance, HR / Administrative role, or Executive Jobs, you can search from our extensive list of job openings and work with our recruiters to match you with one of the companies that aligns with your career goals. As a job seeker, you are treated to the benefit of working with a local recruiter that specializes in your industry, with convenient access to our centrally located Greensboro or Charlotte, NC staffing agency offices. After reviewing your resume and speaking with you to identify your strengths, skills, and personality, we match you with one of our openings and guide you through the hiring process. CRG is committed to helping you take the next step in your career and finding an opportunity where you will thrive. Learn More

Contact Information

US-IN-Clayton
Nolan Carper
Snapshot
CRG
Company:
US-IN-Clayton
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$25.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Deskside Support Technician III

12-months contract-to-hire

Pay rate: $25/hr.

Location: Clayton, IN

Schedule: Monday – Friday, 4:30 PM – 1:00 AM (2nd shift)

One of our clients who is a leading provider of cutting-edge supply chain solutions is looking for a Deskside Support Analyst to support summer sales for a retail company. This Support Analyst will be working in a Warehouse based in Clayton, IN.

Responsibilities:

  • Identify, triage, prioritize and resolve Level 1 & 2 Incidents within our Service Level Agreement, which includes responding to high-priority outages outside of normal business hours; work as the liaison between site leadership, IT leadership and other technical team during outages
  • Perform daily walks around the warehouse or plant and perform equipment inspections and preventive maintenance
  • Manage and maintain an inventory of assets to ensure asset readiness to minimize incident impact and downtime
  • Help create and maintain IT processes and procedures to support the site; lead local project management for site technical refreshes, end-user equipment deployments for expansions, and end-user equipment deployments for site startups
  • Perform installation, upgrades, maintenance, basic troubleshooting and repair of various software, as well as computer devices, mobile phones, scanners, network equipment, printers, telephones, etc.
  • Provide training, mentorship, and leadership for other technicians
  • Maintain exceptional service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, identifying trends and recommending system improvements
  • Make technical recommendations to site leadership regarding problems, projects, and releases
  • Create batch files or PowerShell scripts for asset management and incident resolution

Qualifications:

  • 2 years of experience supporting networked systems
  • (Preferred) Experience supporting MacOS and other Apple devices
Category Code: JN008

Job Requirements

 
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Deskside Support Technician III Apply now