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Deskside Support Technician

Job Description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

                              

What will you do?

  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Providing installation and upgrading services of hardware and software
  • Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs
  • Setup and troubleshooting audio/video equipment such as projectors and video conference equipment


What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

 

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;

Job Requirements

What do you need to succeed?

  • High school diploma or equivalent required. Typically requires 1+ year of related experience.
  • This is an entry level position.
  • Knowledge of multiple manufacturers and operating systems.
  • Excellent troubleshooting capability.
  • Ability to work in a team environment as well as independently.
  • Ability to communicate technical information -technical audiences.
  • Excellent verbal and written communication skills.
  • Ability to complete assignments with no supervision.
  • Ability to search internally/externally for support information.
  • Customer-oriented attitude.
  • Ability to travel locally and in-state to support other sites, if applicable.
  • Valid driver's license and proof of auto insurance, if travel is required.
  • Attendance and schedule adherence are requirements of this position.
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.

Job Snapshot

Location US-NJ-New Brunswick
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Stefanini

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

Contact Information

US-NJ-New Brunswick
Snapshot
Stefanini
Company:
US-NJ-New Brunswick
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.

                              

What will you do?

  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Providing installation and upgrading services of hardware and software
  • Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs
  • Setup and troubleshooting audio/video equipment such as projectors and video conference equipment


What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

 

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;

Job Requirements

What do you need to succeed?

  • High school diploma or equivalent required. Typically requires 1+ year of related experience.
  • This is an entry level position.
  • Knowledge of multiple manufacturers and operating systems.
  • Excellent troubleshooting capability.
  • Ability to work in a team environment as well as independently.
  • Ability to communicate technical information -technical audiences.
  • Excellent verbal and written communication skills.
  • Ability to complete assignments with no supervision.
  • Ability to search internally/externally for support information.
  • Customer-oriented attitude.
  • Ability to travel locally and in-state to support other sites, if applicable.
  • Valid driver's license and proof of auto insurance, if travel is required.
  • Attendance and schedule adherence are requirements of this position.
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.

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Deskside Support Technician Apply now