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Deskside Technician // EUC Technician (onsite)

(Confidential)

Job Description

Title: Deskside Technician // EUC Technician (onsite)

Location: Irving, TX

Qualifications: A+ Certification (Preferred)

The position of Deskside Technician – EUC -End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

Essential duties for the position may include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support

• Resolve incidents and problems associated with EUC equipment

• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

• Provide repair and maintenance for mobile devices

• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

• Provide software break/fix services and replacement of non-warranty assets for end users

• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

• Provide warranty and break/fix support for networked printers and scanners

Raj Vemula

Director – Resource Development

d: 469-533-7012

e: raj.vemula@infovision.com

Job Requirements

Title: Deskside Technician // EUC Technician (onsite)

Location: Irving, TX

Qualifications: A+ Certification (Preferred)

The position of Deskside Technician – EUC -End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

Essential duties for the position may include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support

• Resolve incidents and problems associated with EUC equipment

• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

• Provide repair and maintenance for mobile devices

• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

• Provide software break/fix services and replacement of non-warranty assets for end users

• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

• Provide warranty and break/fix support for networked printers and scanners

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Job Snapshot

Location US-TX-Irving
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Other

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-TX-Irving
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

Title: Deskside Technician // EUC Technician (onsite)

Location: Irving, TX

Qualifications: A+ Certification (Preferred)

The position of Deskside Technician – EUC -End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

Essential duties for the position may include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support

• Resolve incidents and problems associated with EUC equipment

• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

• Provide repair and maintenance for mobile devices

• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

• Provide software break/fix services and replacement of non-warranty assets for end users

• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

• Provide warranty and break/fix support for networked printers and scanners

Raj Vemula

Director – Resource Development

d: 469-533-7012

e: raj.vemula@infovision.com

Job Requirements

Title: Deskside Technician // EUC Technician (onsite)

Location: Irving, TX

Qualifications: A+ Certification (Preferred)

The position of Deskside Technician – EUC -End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations.

Essential duties for the position may include, but are not limited to the following:

• Provide onsite support to Authorized Users with operational and technical support

• Resolve incidents and problems associated with EUC equipment

• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

• Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

• Provide repair and maintenance for mobile devices

• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

• Provide software break/fix services and replacement of non-warranty assets for end users

• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

• Provide warranty and break/fix support for networked printers and scanners

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