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Deskside Technician I

Job Description

We are looking for customer-oriented IT professionals who will provide professional end-user support via telephone, email, field or web submits. This resource will provide restorative or maintenance actions to resolve end-user problems, and responds to end-user problems based on standard procedures. Tracks incidents and calls, including but not limited to, entering data into the database timely and accurately. May be responsible for ensuring systems are configured properly.

Job Requirements

Position details / Required qualifications:  
Good understanding and knowledge of:
• Windows 7 & 10
• Active Directory
• MS Office Suite 2016 with expertise in Excel, Word, PowerPoint
• MS Outlook
• Laptop Support
• Networking (Networking is all networking, including home setup, mobile wireless and basic commercial.)
• Mobile device support (The majority of mobile device support would be on the iPhone but familiarity with all forms would be helpful.)
• Malware removal

Additional required Qualifications: 
• High school diploma or equivalent required
• 1-2 year relevant experience
• Previous experience in a helpdesk environment is an asset
• Must be highly motivated, with a positive "Can-do" attitude
• Must have a hands-on attitude to all aspects of the day to day operation
• Must possess concrete customer service skills

Preferred Qualifications: 
• Excellent oral and written English skills
• Ability to communicate with all levels of the organization
• Ability to work efficiently under stress
• Must be flexible and willing to adapt quickly due to priority changes
• Ability to work both independently and in a team-oriented environment

Interested applicants, may call us at (248) 936-0638 for faster application processing. You may send also send your resume directly to [email protected]. Thank you. 

Job Snapshot

Location US-MI-Dearborn
Employment Type Contract - W2
Pay Type Hour
Pay Rate $11.00 - $15.00 /Hour
Store Type IT & Technical
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Company Overview

Stefanini

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

Contact Information

US-MI-Dearborn
Cyril Losbanos
248-936-0638
Snapshot
Stefanini
Company:
US-MI-Dearborn
Location:
Contract - W2
Employment Type:
Hour
Pay Type:
$11.00 - $15.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

We are looking for customer-oriented IT professionals who will provide professional end-user support via telephone, email, field or web submits. This resource will provide restorative or maintenance actions to resolve end-user problems, and responds to end-user problems based on standard procedures. Tracks incidents and calls, including but not limited to, entering data into the database timely and accurately. May be responsible for ensuring systems are configured properly.

Job Requirements

Position details / Required qualifications:  
Good understanding and knowledge of:
• Windows 7 & 10
• Active Directory
• MS Office Suite 2016 with expertise in Excel, Word, PowerPoint
• MS Outlook
• Laptop Support
• Networking (Networking is all networking, including home setup, mobile wireless and basic commercial.)
• Mobile device support (The majority of mobile device support would be on the iPhone but familiarity with all forms would be helpful.)
• Malware removal

Additional required Qualifications: 
• High school diploma or equivalent required
• 1-2 year relevant experience
• Previous experience in a helpdesk environment is an asset
• Must be highly motivated, with a positive "Can-do" attitude
• Must have a hands-on attitude to all aspects of the day to day operation
• Must possess concrete customer service skills

Preferred Qualifications: 
• Excellent oral and written English skills
• Ability to communicate with all levels of the organization
• Ability to work efficiently under stress
• Must be flexible and willing to adapt quickly due to priority changes
• Ability to work both independently and in a team-oriented environment

Interested applicants, may call us at (248) 936-0638 for faster application processing. You may send also send your resume directly to [email protected]. Thank you. 
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Deskside Technician I Apply now