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Deskside Technician

Job Description

Please Note: We are currently pipelining candidates for this opportunity in Jacksonville, Florida. If we do not respond back right away, please note we are postponing current hiring at this location for 30 days due to COVID-19.
However, if you would like to be considered, please submit your resume and we will review and reach out when onboarding can continue. For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
  • Provide hardware/software support services to onsite client including
  • break/fix Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement
  • repair solutions Troubleshoot network devices in order to ensure
  • connectivity from the PC to the Network Providing installation and
  • upgrading services of hardware and software Configuration and
  • troubleshooting of phones and other mobile devices, tablets, and PDAs
  • Setup and troubleshooting audio/video equipment such as projectors and video conference equipment
  • Job Requirements

    What do you need to succeed?
  • High school diploma or equivalent required. Typically requires a minimum of 2-3 years of related experience.
  • Knowledge of multiple manufacturers and operating systems
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Ability to communicate technical information to non-technical audiences
  • Excellent verbal and written communication skills
  • Ability to complete assignments with no supervision
  • Ability to search internally/externally for support information
  • Customer-oriented attitude
  • Ability to travel locally and in-state to support other sites, if applicable
  • Valid driver's license and proof of auto insurance, if travel is required
  • Attendance and schedule adherence are requirements of this position
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment
  • Knows and applies fundamental concepts, practices and procedures of particular field of specialization
  • May develop advanced skills using tools and equipment appropriate for the position or specialization
  • Using established procedures and working under immediate supervision, performs assigned tasks
  • Work is routine and instructions are usually detailed
  • Resolves routine questions and problems, and refers more complex issues to higher levels
  • Job Snapshot

    Location US-FL-Jacksonville
    Employment Type Full-Time
    Pay Type Year
    Pay Rate N/A
    Store Type IT & Technical
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    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-FL-Jacksonville
    Carla McGrew

    Snapshot
    Stefanini
    Company:
    US-FL-Jacksonville
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    N/A
    Pay Rate:
    IT & Technical
    Store Type:

    Job Description

    Please Note: We are currently pipelining candidates for this opportunity in Jacksonville, Florida. If we do not respond back right away, please note we are postponing current hiring at this location for 30 days due to COVID-19.
    However, if you would like to be considered, please submit your resume and we will review and reach out when onboarding can continue. For 30 years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
  • Provide hardware/software support services to onsite client including
  • break/fix Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement
  • repair solutions Troubleshoot network devices in order to ensure
  • connectivity from the PC to the Network Providing installation and
  • upgrading services of hardware and software Configuration and
  • troubleshooting of phones and other mobile devices, tablets, and PDAs
  • Setup and troubleshooting audio/video equipment such as projectors and video conference equipment
  • Job Requirements

    What do you need to succeed?
  • High school diploma or equivalent required. Typically requires a minimum of 2-3 years of related experience.
  • Knowledge of multiple manufacturers and operating systems
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Ability to communicate technical information to non-technical audiences
  • Excellent verbal and written communication skills
  • Ability to complete assignments with no supervision
  • Ability to search internally/externally for support information
  • Customer-oriented attitude
  • Ability to travel locally and in-state to support other sites, if applicable
  • Valid driver's license and proof of auto insurance, if travel is required
  • Attendance and schedule adherence are requirements of this position
  • This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment
  • Knows and applies fundamental concepts, practices and procedures of particular field of specialization
  • May develop advanced skills using tools and equipment appropriate for the position or specialization
  • Using established procedures and working under immediate supervision, performs assigned tasks
  • Work is routine and instructions are usually detailed
  • Resolves routine questions and problems, and refers more complex issues to higher levels
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    Deskside Technician Apply now