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Desktop/Device Support Tech 1

Ascent Services Group

Job Description

Desktop/Device Support Tech I
On-site, San Francisco, CA

Job Duties:
Troubleshooting (40%)
  • Provides first level problem resolution for enterprise/side-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN enterprises.
  • Utilizes knowledge and experience for resolving escalated technical and/or customer service issues.
  • Within general guidelines, manages priorities based upon severity, workflow, and time constraints.
  • Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the *** user community.
  • Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.
  • Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).
  • Coordinate tasks and activities with other departments/sections and vendors as appropriate or directed.
  • Formulates service support efforts based on customer schedule needs.
  • Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.
  • Maintains confidentiality of all data.
Hardware (20%)
  • Provides analysis, defines specifications, configures, coordinates, installs, repairs and tests computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.
  • Provides analysis and defines specifications for user computer/mobile device requirements.
  • Configures and installs new hardware and upgrades to existing user system components.
  • Ensures proper configuration and performance of installed computer/mobile devices.
  • Coordinates installation of computer/mobile devices and peripherals with vendors.
  • Assists with the accuracy and integrity of the asset control process
Software (20%)
  • Performs installation of approved software on computer/mobile devices, following standard procedures.
  • Coordinates installation of computer/mobile device software with customers.
  • Understands and supports technical requirements for supported software.
  • Configures and installs software upgrades/fixes or patches.
  • System Maintenance (20%)
  • Provides evaluation, analysis, and maintenance of computer/mobile devices to technical and security standards.
  • With limited direction and supervision, maintains the proper updates and OS patch configurations.


Qualifications:
  • Experience supporting health care (or medical insurance) environments where patient data privacy and security is priority
  • Customer Service focused attitude
  • Position will require minimal travel supporting sites throughout the SF area (10%) (can use CPMC shuttle or for emergency will reimburse Uber/Lyft fees)
  • Ability to work in a 24/7 support environment (regular and On-Call shifts)
  • Windows & and Windows 10 support experience
  • Office 365 support experience
  • Knowledge of SCCM and Active Directory
  • VDI (Citrix) knowledge helpful
  • Healthcare experience a plus

Job Requirements

 
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Job Snapshot

Location US-CA-San Francisco
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
Ascent Services Group
Company:
US-CA-San Francisco
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Desktop/Device Support Tech I
On-site, San Francisco, CA

Job Duties:
Troubleshooting (40%)
  • Provides first level problem resolution for enterprise/side-wide computer/mobile device hardware, operating system software, application programs, peripheral equipment, and LAN enterprises.
  • Utilizes knowledge and experience for resolving escalated technical and/or customer service issues.
  • Within general guidelines, manages priorities based upon severity, workflow, and time constraints.
  • Applies system expertise, skills, and knowledge effectively in solving desktop workstation and personal computer, associated equipment, and network connectivity technical problems throughout the *** user community.
  • Works with other Desktop Support staff, Network Engineers, and system/program application personnel to resolve technical issues as required.
  • Works with other IS team members to provide timely support services to the user and receive, log-in, document, and close-out trouble calls using the service tracking tool(s).
  • Coordinate tasks and activities with other departments/sections and vendors as appropriate or directed.
  • Formulates service support efforts based on customer schedule needs.
  • Maintains courteous rapport and friendly customer relations; communicates with users at their level of understanding.
  • Maintains confidentiality of all data.
Hardware (20%)
  • Provides analysis, defines specifications, configures, coordinates, installs, repairs and tests computer/mobile devices, peripheral equipment (including but not limited to: projectors, scanners, and other multimedia equipment) and LAN interfaces.
  • Provides analysis and defines specifications for user computer/mobile device requirements.
  • Configures and installs new hardware and upgrades to existing user system components.
  • Ensures proper configuration and performance of installed computer/mobile devices.
  • Coordinates installation of computer/mobile devices and peripherals with vendors.
  • Assists with the accuracy and integrity of the asset control process
Software (20%)
  • Performs installation of approved software on computer/mobile devices, following standard procedures.
  • Coordinates installation of computer/mobile device software with customers.
  • Understands and supports technical requirements for supported software.
  • Configures and installs software upgrades/fixes or patches.
  • System Maintenance (20%)
  • Provides evaluation, analysis, and maintenance of computer/mobile devices to technical and security standards.
  • With limited direction and supervision, maintains the proper updates and OS patch configurations.


Qualifications:
  • Experience supporting health care (or medical insurance) environments where patient data privacy and security is priority
  • Customer Service focused attitude
  • Position will require minimal travel supporting sites throughout the SF area (10%) (can use CPMC shuttle or for emergency will reimburse Uber/Lyft fees)
  • Ability to work in a 24/7 support environment (regular and On-Call shifts)
  • Windows & and Windows 10 support experience
  • Office 365 support experience
  • Knowledge of SCCM and Active Directory
  • VDI (Citrix) knowledge helpful
  • Healthcare experience a plus

Job Requirements

 
Desktop/Device Support Tech 1 Apply now