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Desktop Support - L2

V2Soft

Job Description

V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

We have an immediate requirement for a Desktop Support - L2 with our client in Auburn Hills , MI.

Required Skills:
Description:
  • Review, analyze, and evaluate various systems operations. Documents, tracks, and monitors the problem to ensure timely resolution.
  • Performs advance root cause analysis and develops checklists for typical problems. Provide technical support on a variety of issues.
  • Escalate problems to next level support professionals when necessary.
  • Typically responsible for acting on existing trouble tickets established in the tracking system.
  • Works with user community to remotely to solve moderately complex tickets.
  • Familiar with a variety of the fields concept, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • A certain degree of creativity and latitude is required.
  • Works under general supervision; typically reports to a team lead or supervisor/manager. 
  • Candidate should have exceptional customer service skills and enjoy working in a fast paced support environment comparable to a walk up genius bar.  
Education:
  • Requires a Bachelor's degree in a related area
Experience Required:
  • 3-5 years of experience in the field or in a related area.
  • Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.
  • Demonstrate ability to communicate to all user community in written and verbal form. 
 Skills and proficiency in:
  • Windows 7 and 10, GSuite, Gmail, VPN, Hardware troubleshooting of laptops, desktops, MAC and all hardware components. 
  • Mobile devices including Android and iPhone.
  • Basic networking (LAN and Wireless), Active Directory, CAD, TeamCenter. 
V2Soft Offers market-competitive wages and excellent benefits. https://www.v2soft.com/careers/benefits
  • Medical, Dental and Vision benefits, which start immediately upon hire.        
  • 401K Retirement Savings Plan
  • 10 Paid Holidays
  • 10 Paid Vacation Days annually
  • Flexible spending
  • Long-term and Short-term disability insurance
  • Life and AD&D insurance
V2Soft is an Equal Opportunity Employer (EOE).  
 

Job Requirements

 
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Job Snapshot

Location US-MI-Lake Angelus
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
V2Soft
Company:
US-MI-Lake Angelus
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

V2Soft (www.v2soft.com) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China and Germany. At V2Soft, our mission is to provide high performance technology solutions to solve real business problems. We become our customer's true partner, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace, and believe it has a positive effect on our company and the customers we serve.

We have an immediate requirement for a Desktop Support - L2 with our client in Auburn Hills , MI.

Required Skills:
Description:
  • Review, analyze, and evaluate various systems operations. Documents, tracks, and monitors the problem to ensure timely resolution.
  • Performs advance root cause analysis and develops checklists for typical problems. Provide technical support on a variety of issues.
  • Escalate problems to next level support professionals when necessary.
  • Typically responsible for acting on existing trouble tickets established in the tracking system.
  • Works with user community to remotely to solve moderately complex tickets.
  • Familiar with a variety of the fields concept, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of tasks.
  • A certain degree of creativity and latitude is required.
  • Works under general supervision; typically reports to a team lead or supervisor/manager. 
  • Candidate should have exceptional customer service skills and enjoy working in a fast paced support environment comparable to a walk up genius bar.  
Education:
  • Requires a Bachelor's degree in a related area
Experience Required:
  • 3-5 years of experience in the field or in a related area.
  • Demonstrate excellent ability to support, review, analyze, and evaluate various systems operations.
  • Demonstrate ability to communicate to all user community in written and verbal form. 
 Skills and proficiency in:
  • Windows 7 and 10, GSuite, Gmail, VPN, Hardware troubleshooting of laptops, desktops, MAC and all hardware components. 
  • Mobile devices including Android and iPhone.
  • Basic networking (LAN and Wireless), Active Directory, CAD, TeamCenter. 
V2Soft Offers market-competitive wages and excellent benefits. https://www.v2soft.com/careers/benefits
  • Medical, Dental and Vision benefits, which start immediately upon hire.        
  • 401K Retirement Savings Plan
  • 10 Paid Holidays
  • 10 Paid Vacation Days annually
  • Flexible spending
  • Long-term and Short-term disability insurance
  • Life and AD&D insurance
V2Soft is an Equal Opportunity Employer (EOE).  
 

Job Requirements

 
Desktop Support - L2 Apply now