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Desktop Support-Administrator

Job Description


Minimum 3+ years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issueswithout impacting / violating the hardware warranty or customer security compliance requirements. 
Hands on experience in installing,troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.  Certifiedon Lenovo Desktops, Apple MAC & Linux devices.  Basic knowledge of enterprise LAN and WAN setups and concepts.
Ability to perform smart hand activity underinstruction based activities at sites.  Windows 10 troubleshooting skills,Knowledge on imaging using SCCM task Sequence, Intune MDM understanding.  Abilityto lift / move computer equipment weighing up to 50Lbs.  Skilled in deskside support and PC break/fix including basic administration of Windows O/S andMAC OS.  Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, andRDP.  Smart hand support for peripheral and networking hardware, including,but not limited to monitors, keyboards, mice, printers, fax machines, scanners,routers, wireless routers, switches, firewalls, racks, cabinets, multi-portdata termination panels all under Smart Hands capability. 
Ability to troubleshoot issues with systems andnetworks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.  Good written andoral communications skills with clients and management as well as peopleskills.  Printers support knowledge.  Preferably with an Associate sDegree in Electronics and CompTIA A+ Certification.  Knowledge andexperience of ticketing tools (ServiceNow /Remedy etc.).

Job Requirements

 

Job Snapshot

Location US-PA-Center Valley
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Analysts

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-PA-Center Valley
AIC
770-255-7913
Snapshot
Analysts
Company:
US-PA-Center Valley
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


Minimum 3+ years experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issueswithout impacting / violating the hardware warranty or customer security compliance requirements. 
Hands on experience in installing,troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.  Certifiedon Lenovo Desktops, Apple MAC & Linux devices.  Basic knowledge of enterprise LAN and WAN setups and concepts.
Ability to perform smart hand activity underinstruction based activities at sites.  Windows 10 troubleshooting skills,Knowledge on imaging using SCCM task Sequence, Intune MDM understanding.  Abilityto lift / move computer equipment weighing up to 50Lbs.  Skilled in deskside support and PC break/fix including basic administration of Windows O/S andMAC OS.  Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, andRDP.  Smart hand support for peripheral and networking hardware, including,but not limited to monitors, keyboards, mice, printers, fax machines, scanners,routers, wireless routers, switches, firewalls, racks, cabinets, multi-portdata termination panels all under Smart Hands capability. 
Ability to troubleshoot issues with systems andnetworks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.  Good written andoral communications skills with clients and management as well as peopleskills.  Printers support knowledge.  Preferably with an Associate sDegree in Electronics and CompTIA A+ Certification.  Knowledge andexperience of ticketing tools (ServiceNow /Remedy etc.).

Job Requirements

 
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Desktop Support-Administrator Apply now