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Desktop Support Analyst

Job Description

The Desktop Support Analyst will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embraces new technology and changes quickly.

Responsibilities:

This position provides support for basic incident resolution and requests reported to the Service Desk. Responsibilities include initial assessment, classification, research and resolution of basic incidents and requests regarding the use of application software and/or infrastructure components. The Service Desk Tier One position is responsible for collecting information through customer conversation, accessing support tools and additional support staff, if needed. Problems that are beyond the scope of their ability or responsibility are resolved by escalating the issue to the appropriate support staff.

Expectations:

  • Achieve and maintain high quality in work, client relations and team relations.
  • Understand and demonstrate the qualities identified in the firm's Code of Conduct.
  • Consistently meet deadlines, while maintaining high quality work.
  • Become familiar with the firm's policies and procedures.
  • Perform other duties as assigned.
  • Initial assessment, classification, research and resolution of basic incidents and requests regarding the use of application software and/or infrastructure components.
  • Responsible for collecting information through customer conversation, accessing support tools and additional support staff, if needed. Problems that are beyond the scope of their ability or responsibility are resolved by escalating the issue to the appropriate support staff.



Pradeep Kumar


336 875 3130

Contact:

Category Code: JN008

Job Requirements

 

Job Snapshot

Location US-NC-Charlotte
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

CRG

Whether you are looking for an Information Technology, Accounting Finance, HR / Administrative role, or Executive Jobs, you can search from our extensive list of job openings and work with our recruiters to match you with one of the companies that aligns with your career goals. As a job seeker, you are treated to the benefit of working with a local recruiter that specializes in your industry, with convenient access to our centrally located Greensboro or Charlotte, NC staffing agency offices. After reviewing your resume and speaking with you to identify your strengths, skills, and personality, we match you with one of our openings and guide you through the hiring process. CRG is committed to helping you take the next step in your career and finding an opportunity where you will thrive. Learn More

Contact Information

US-NC-Charlotte
CRG
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Snapshot
CRG
Company:
US-NC-Charlotte
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

The Desktop Support Analyst will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embraces new technology and changes quickly.

Responsibilities:

This position provides support for basic incident resolution and requests reported to the Service Desk. Responsibilities include initial assessment, classification, research and resolution of basic incidents and requests regarding the use of application software and/or infrastructure components. The Service Desk Tier One position is responsible for collecting information through customer conversation, accessing support tools and additional support staff, if needed. Problems that are beyond the scope of their ability or responsibility are resolved by escalating the issue to the appropriate support staff.

Expectations:

  • Achieve and maintain high quality in work, client relations and team relations.
  • Understand and demonstrate the qualities identified in the firm's Code of Conduct.
  • Consistently meet deadlines, while maintaining high quality work.
  • Become familiar with the firm's policies and procedures.
  • Perform other duties as assigned.
  • Initial assessment, classification, research and resolution of basic incidents and requests regarding the use of application software and/or infrastructure components.
  • Responsible for collecting information through customer conversation, accessing support tools and additional support staff, if needed. Problems that are beyond the scope of their ability or responsibility are resolved by escalating the issue to the appropriate support staff.



Pradeep Kumar


336 875 3130

Contact:

Category Code: JN008

Job Requirements

 
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Desktop Support Analyst Apply now