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Desktop Support Analyst

Job Description

Ref ID: 02220-9502305862

Classification: Desktop Support Analyst

Compensation: DOE

Desktop Support Analyst
Robert Half Technology is looking for a Desktop Support Analyst to add to a growing team for a successful company. This Desktop Support Analyst will provide technical assistance to clients and help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this Desktop Support Analyst role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Email your resume to Kristina.Smith@rht.com.

Responsibilities
•Ask targeted questions to diagnose problems
•Conduct remote troubleshooting
•Test alternative pathways until you resolve an issue
•Customize desktop applications to meet user needs
•Record technical issues and solutions in logs
•Direct unresolved issues to the next level of support personnel
•Report customer feedback and potential product requests

Job Requirements

Requirements • Proven work experience in a Desktop Support Role • Working knowledge of office automation products and computer peripherals, like printers and scanners • Knowledge of network security practices and anti-virus programs • Ability to perform remote troubleshooting and provide clear instructions • Excellent problem-solving and multitasking skills • Customer-oriented attitude About Robert Half Technology Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking for experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. It's a simple but powerful truth. Innovation starts with people, and people start with us. © 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. For immediate Consideration, please call Kristina Smith at 616-451-7000 or email current resumes to Kristina.smith@rht.com No third parties, please.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-MI-Grand Rapids
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Other Compensation: DOE
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-MI-Grand Rapids
Recruiter
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Snapshot
Robert Half Technology
Company:
US-MI-Grand Rapids
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 02220-9502305862

Classification: Desktop Support Analyst

Compensation: DOE

Desktop Support Analyst
Robert Half Technology is looking for a Desktop Support Analyst to add to a growing team for a successful company. This Desktop Support Analyst will provide technical assistance to clients and help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this Desktop Support Analyst role, you should have a problem-solving attitude along with the ability to give clear technical instructions. Email your resume to Kristina.Smith@rht.com.

Responsibilities
•Ask targeted questions to diagnose problems
•Conduct remote troubleshooting
•Test alternative pathways until you resolve an issue
•Customize desktop applications to meet user needs
•Record technical issues and solutions in logs
•Direct unresolved issues to the next level of support personnel
•Report customer feedback and potential product requests

Job Requirements

Requirements • Proven work experience in a Desktop Support Role • Working knowledge of office automation products and computer peripherals, like printers and scanners • Knowledge of network security practices and anti-virus programs • Ability to perform remote troubleshooting and provide clear instructions • Excellent problem-solving and multitasking skills • Customer-oriented attitude About Robert Half Technology Technology doesn't change the world. People do. As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking for experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. It's a simple but powerful truth. Innovation starts with people, and people start with us. © 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. For immediate Consideration, please call Kristina Smith at 616-451-7000 or email current resumes to Kristina.smith@rht.com No third parties, please.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Desktop Support Analyst Apply now