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Desktop Support Analyst

Job Description


Are you looking for another opportunity in a Desktop Support role in the High Point, Winston Salem, Greensboro, NC area? This position will provide high quality, professional support on hardware & software over the phone and in the field. The ability to learn new skills quickly, work independently, have strong troubleshooting skills, well organized, great communication skills to clearly communicate and understand client's needs are required for this position. Also an in depth understanding of concepts of Microsoft servers, domain, work group, networking hardware and peripherals.

Responsibilities:

  • Diagnose problems via phone, email & on-site through troubleshooting skills, logic, research, and isolation steps
  • Record all client inquiries, from initial call to incident resolution in Ticketing system
  • Build and deploy workstations
  • Resolve complex issues in a timely manner by performing research independently
  • Perform new software/hardware installations, configurations and upgrades
  • Setup Email Outlook, troubleshoot
  • Install, Configure & Support MS Office 2007/2010, 2013
  • Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices, setup Wifi



Requirements:

  • Knowledge of computer hardware, including Dell Optiplex workstations
  • Ability to troubleshoot network printers & peripherals
  • Experience installing, troubleshooting, configuring, updating and maintaining Windows OS
  • Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment
  • Clear theoretical understanding of networks, including LAN/WAN/VPN, routers, switches, servers
  • Ability to work well under pressure, multi-task, facilitate solutions, and meet deadlines and milestones for projects as assigned
  • Excellent oral and written communication skills, including the ability to interact with people at various levels
  • Networking Experience in troubleshooting connectivity issues, DHCP, DNS
  • Experience removing viruses/malware/spyware & prevention
  • Strong planning and organizational skills, with the ability to document processes and procedures



Experience:

  • 2+ years of providing desktop support with some in Level2 or System Admin
  • At least one relevant professional certification (CCNA, MCSE/A, Network+ Etc.)
  • Degree in related field or equivalent


Contact:
Category Code: JN008

Job Requirements

 

Job Snapshot

Location US-NC-Greensboro, NC
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

CRG

Whether you are looking for an Information Technology, Accounting Finance, HR / Administrative role, or Executive Jobs, you can search from our extensive list of job openings and work with our recruiters to match you with one of the companies that aligns with your career goals. As a job seeker, you are treated to the benefit of working with a local recruiter that specializes in your industry, with convenient access to our centrally located Greensboro or Charlotte, NC staffing agency offices. After reviewing your resume and speaking with you to identify your strengths, skills, and personality, we match you with one of our openings and guide you through the hiring process. CRG is committed to helping you take the next step in your career and finding an opportunity where you will thrive. Learn More

Contact Information

US-NC-Greensboro, NC
CRG
336.812.9855
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Snapshot
CRG
Company:
US-NC-Greensboro, NC
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


Are you looking for another opportunity in a Desktop Support role in the High Point, Winston Salem, Greensboro, NC area? This position will provide high quality, professional support on hardware & software over the phone and in the field. The ability to learn new skills quickly, work independently, have strong troubleshooting skills, well organized, great communication skills to clearly communicate and understand client's needs are required for this position. Also an in depth understanding of concepts of Microsoft servers, domain, work group, networking hardware and peripherals.

Responsibilities:

  • Diagnose problems via phone, email & on-site through troubleshooting skills, logic, research, and isolation steps
  • Record all client inquiries, from initial call to incident resolution in Ticketing system
  • Build and deploy workstations
  • Resolve complex issues in a timely manner by performing research independently
  • Perform new software/hardware installations, configurations and upgrades
  • Setup Email Outlook, troubleshoot
  • Install, Configure & Support MS Office 2007/2010, 2013
  • Install and configure Broadband Internet modems, internal LAN Routers, Switches, NAS devices, setup Wifi



Requirements:

  • Knowledge of computer hardware, including Dell Optiplex workstations
  • Ability to troubleshoot network printers & peripherals
  • Experience installing, troubleshooting, configuring, updating and maintaining Windows OS
  • Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment
  • Clear theoretical understanding of networks, including LAN/WAN/VPN, routers, switches, servers
  • Ability to work well under pressure, multi-task, facilitate solutions, and meet deadlines and milestones for projects as assigned
  • Excellent oral and written communication skills, including the ability to interact with people at various levels
  • Networking Experience in troubleshooting connectivity issues, DHCP, DNS
  • Experience removing viruses/malware/spyware & prevention
  • Strong planning and organizational skills, with the ability to document processes and procedures



Experience:

  • 2+ years of providing desktop support with some in Level2 or System Admin
  • At least one relevant professional certification (CCNA, MCSE/A, Network+ Etc.)
  • Degree in related field or equivalent


Contact:
Category Code: JN008

Job Requirements

 
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Desktop Support Analyst Apply now