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Desktop Support Analyst

Job Description

Ref ID: 04010-0011117373

Classification: Desktop Support Analyst

Compensation: $25.34 to $29.34 hourly

This is a job where you will need to excel at explaining intricate technical information to the non-technical user. You will be a good fit for this position if you are an individual who is most productive in an active and positive environment. If you think you fit that description, Robert Half Technology has a Desktop Support Technician role that may be the position for you. We're looking for motivated candidates with effective problem-solving abilities. This Desktop Support Analyst role is long-term temporary-to-full-time in nature and is based in the Dallas, Texas, area.

How you will make an impact

  • Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
  • Arrange hardware repairs with the appropriate vendors
  • Create records of daily data communication transactions, issues and remedial actions taken or installation activities
  • Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals
  • Meet regularly and effectively with ticket submitters
  • Provide computer desktop support in accordance with established policies and procedures
  • Resolve computer problems, and give guidance on appropriate action/solutions

    If interested, please email an updated resume to melissa.trevino@rht.com
  • Job Requirements

  • Expertise in MS Windows 10
  • Solid understanding of MS Windows 7 in an Active Directory environment
  • ServiceNow experience preferred
  • Deep understanding of Microsoft Outlook
  • Ability to write reports, business correspondence, user instructions, and procedure manuals
  • Desktop support or related experience

    Technology doesn't change the world. People do.

    As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

    Leader among IT staffing agencies

    The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

    We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

    Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

    All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

    © 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

    By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

  • Job Snapshot

    Location US-TX-Dallas
    Employment Type Full-Time
    Pay Type Hour
    Pay Rate $25.34 - $29.34 /Hour
    Store Type Engineering & Aerospace, IT & Technical, Creative & Design
    Apply

    Company Overview

    Robert Half Technology

    With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

    Contact Information

    US-TX-Dallas
    Recruiter
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    Snapshot
    Robert Half Technology
    Company:
    US-TX-Dallas
    Location:
    Full-Time
    Employment Type:
    Hour
    Pay Type:
    $25.34 - $29.34 /Hour
    Pay Rate:
    Engineering & Aerospace, IT & Technical, Creative & Design
    Store Type:

    Job Description

    Ref ID: 04010-0011117373

    Classification: Desktop Support Analyst

    Compensation: $25.34 to $29.34 hourly

    This is a job where you will need to excel at explaining intricate technical information to the non-technical user. You will be a good fit for this position if you are an individual who is most productive in an active and positive environment. If you think you fit that description, Robert Half Technology has a Desktop Support Technician role that may be the position for you. We're looking for motivated candidates with effective problem-solving abilities. This Desktop Support Analyst role is long-term temporary-to-full-time in nature and is based in the Dallas, Texas, area.

    How you will make an impact

  • Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
  • Arrange hardware repairs with the appropriate vendors
  • Create records of daily data communication transactions, issues and remedial actions taken or installation activities
  • Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals
  • Meet regularly and effectively with ticket submitters
  • Provide computer desktop support in accordance with established policies and procedures
  • Resolve computer problems, and give guidance on appropriate action/solutions

    If interested, please email an updated resume to melissa.trevino@rht.com
  • Job Requirements

  • Expertise in MS Windows 10
  • Solid understanding of MS Windows 7 in an Active Directory environment
  • ServiceNow experience preferred
  • Deep understanding of Microsoft Outlook
  • Ability to write reports, business correspondence, user instructions, and procedure manuals
  • Desktop support or related experience

    Technology doesn't change the world. People do.

    As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

    Leader among IT staffing agencies

    The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

    We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

    Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

    All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

    © 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

    By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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    Desktop Support Analyst Apply now