The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.
M3p7776vr4n7n5z924f

Desktop Support Analyst

Job Description

Ref ID: 03200-9502283691

Classification: Desktop Support Analyst

Compensation: $45000.00 to $65000.00 yearly

Our client is looking for a Service Desk Associate to join their team! If you have the ability to present complex technical information to non-technical users in an understandable and concise format, coupled with the ability to troubleshoot technical issues, you could be who we’re looking for! If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.

Primary responsibilities:
• Provide excellent customer service and support for Tier 1 and 2 related technical issues
• Managing workstations- desktops, laptops, some imaging some vendor management
• Application implementation
• Create AD accounts, configure machine for new hire
• Manage Group Policies
• Connect LAN printers
• Set up machines
• Updates, backups
• Managing video conference equipment, manage copier printers- setting up connecting and ensuring employees are up and running
• Dell equipment
• Network connectivity
• Citrix Express ticketing system – ticket closure (5-10 tickets/day) ie. Can’t access this application, can't connect to printer, password resets, remote access

Requirements:
• Office 365 Experience
• Active Directory- creating accounts (not just modifying, add/delete) and GPOs
• Network understanding- remote access, troubleshooting vpn connection, understanding there are different vLANs ie. User vLANs, server vLANs, remote access
• High level of curiosity and desire to trouble solve
• Highly motivated and a great team player
Great communicator

** Helpdesk, Desktop Support, or Service Desk Support in a Financial Company, Non-profit, Law Firm, or small to mid-sized company is a plus!

Job Requirements

- 2+ years of IT service desk support - Excellent communication and customer service abilities - Microsoft Office 365 experience- troubleshooting and support - Active Directory- password resets, modifying accounts - Basic knowledge of Citrix or VPN

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-NC-Charlotte
Employment Type Full-Time
Pay Type Year
Pay Rate $45,000.00 - $65,000.00 /Year
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-NC-Charlotte
Recruiter
Icon-social-facebookIcon-social-linkedinIcon-social-twitter
Snapshot
Robert Half Technology
Company:
US-NC-Charlotte
Location:
Full-Time
Employment Type:
Year
Pay Type:
$45,000.00 - $65,000.00 /Year
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 03200-9502283691

Classification: Desktop Support Analyst

Compensation: $45000.00 to $65000.00 yearly

Our client is looking for a Service Desk Associate to join their team! If you have the ability to present complex technical information to non-technical users in an understandable and concise format, coupled with the ability to troubleshoot technical issues, you could be who we’re looking for! If you're a self-motivated problem solver who loves to work in a dynamic and positive environment, this may be the role for you.

Primary responsibilities:
• Provide excellent customer service and support for Tier 1 and 2 related technical issues
• Managing workstations- desktops, laptops, some imaging some vendor management
• Application implementation
• Create AD accounts, configure machine for new hire
• Manage Group Policies
• Connect LAN printers
• Set up machines
• Updates, backups
• Managing video conference equipment, manage copier printers- setting up connecting and ensuring employees are up and running
• Dell equipment
• Network connectivity
• Citrix Express ticketing system – ticket closure (5-10 tickets/day) ie. Can’t access this application, can't connect to printer, password resets, remote access

Requirements:
• Office 365 Experience
• Active Directory- creating accounts (not just modifying, add/delete) and GPOs
• Network understanding- remote access, troubleshooting vpn connection, understanding there are different vLANs ie. User vLANs, server vLANs, remote access
• High level of curiosity and desire to trouble solve
• Highly motivated and a great team player
Great communicator

** Helpdesk, Desktop Support, or Service Desk Support in a Financial Company, Non-profit, Law Firm, or small to mid-sized company is a plus!

Job Requirements

- 2+ years of IT service desk support - Excellent communication and customer service abilities - Microsoft Office 365 experience- troubleshooting and support - Active Directory- password resets, modifying accounts - Basic knowledge of Citrix or VPN

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Mwm71d69lzbc3jm6rwg
Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Desktop Support Analyst Apply now