Our innovative client, a multinational software corporation, has an exciting opening for a Desktop Support Engineer to join their team in Portland, OR. If you’re interested, please send over an updated resume!
Title: Desktop Support Engineer
Location: Portland, OR
Type: 6 months contract w/ potential extensions
-Deliver IT face to face and/or Phone Support (PC break/fix, OS (Mac and Windows) support, Avaya phone support, Dell and Lenovo device support, printers, desktop applications)
-Responsible for administering and deploying equipment and software solutions company-wide
-Share in production of technical/support documentation for knowledge base
-Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required. Consistently meet established SLAs when providing support for PCs/Macs, OS, phones, tablet devices, printers, and desktop applications
-Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees.
-Take ownership of user problems and be pro-active when dealing with user issues, maintain a high degree of customer service
-Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate time frames & drive process improvements where needed.
-Follow standards for supported application and workflows.
-Able to manage workload with minimal supervision
What you need to succeed:
-Successful candidate must have provided a minimum of 3-5 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment
-Technical skills should include: Windows7/8/10, Mac OSX , MS Office 2016/365 Exchange and e-mail support, SCCM Imaging & Active Directory, familiarity with ticketing systems(Service Now experience a plus)
-Experience in understanding customers needs as well as meeting customers expectations
-Knowledge of ITIL V2 & V3 foundational concepts
-Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft MCP) would be an asset.