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Desktop Support Tech 2

Job Description

Job Title : Desktop Support Tech 2

Duration : 6 months Contract

Location : 2116 Arlington Downs Rd. Arlington TX 76011

JOB DESCRIPTION:

Major purpose: This position supports the Help Desk function and works in a team environment.

Major functions:

  • Daily duties include responding to Voice Mail, E-mail, Phone calls, walk-up and remote support
  • Provide information technology customer support for local and remote users
  • Strong emphasis on Customer Service
  • Taking ownership of issues through to resolution on all appropriate requests
  • Categorize and prioritize end user support requests and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information
  • Instruct users on the use of personal computers and networks
  • Maintain and update standardized Apple Mac images (including configuration profiles)
  • Performing asset inventory activities as needed
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork
  • Participate in Desktop Support (EndPoint) / After Hours On-Call support rotation
  • Performs other duties as assigned

Technical/Functional skills:

Education/Experience/Licenses etc.:

Qualifications

  • High School Diploma or GED
  • Minimum 5 years' experience providing first level support required
  • Minimum 2 years of Apple (Mac) Support experience required
  • Advanced Internet Explorer, Windows 7, 8.1, and 10 knowledge
  • Experience with Dell Optiplex, Precision and Latitude hardware
  • Experience in troubleshooting Microsoft Office (Outlook, Word, and Excel) and other basic COTS (Commercial Off-the-shelf) applications
  • Experience working with creative professionals in a technical or support role
  • Excellent oral and written communication skills
  • Strong troubleshooting skills and creative problem solving abilities
  • Demonstrated ability to diagnose and solve software problems
  • Mac OS and Application Troubleshooting and Support skills
  • A+ and MCITP Certifications Preferred
  • Ability to maintain a professional telephone presence
  • Ability to clearly and effectively communicate with customers
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Must be detail oriented and self-motivating

Job Requirements

 

Job Snapshot

Location US-TX-Arlington
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type Other, IT & Technical
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Company Overview

AIC (part of ACS Group)

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-TX-Arlington
AIC
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Snapshot
AIC (part of ACS Group)
Company:
US-TX-Arlington
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

Job Title : Desktop Support Tech 2

Duration : 6 months Contract

Location : 2116 Arlington Downs Rd. Arlington TX 76011

JOB DESCRIPTION:

Major purpose: This position supports the Help Desk function and works in a team environment.

Major functions:

  • Daily duties include responding to Voice Mail, E-mail, Phone calls, walk-up and remote support
  • Provide information technology customer support for local and remote users
  • Strong emphasis on Customer Service
  • Taking ownership of issues through to resolution on all appropriate requests
  • Categorize and prioritize end user support requests and service requests by utilizing the ticketing system to track tickets and provide up-to-date status and information
  • Instruct users on the use of personal computers and networks
  • Maintain and update standardized Apple Mac images (including configuration profiles)
  • Performing asset inventory activities as needed
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork
  • Participate in Desktop Support (EndPoint) / After Hours On-Call support rotation
  • Performs other duties as assigned

Technical/Functional skills:

Education/Experience/Licenses etc.:

Qualifications

  • High School Diploma or GED
  • Minimum 5 years' experience providing first level support required
  • Minimum 2 years of Apple (Mac) Support experience required
  • Advanced Internet Explorer, Windows 7, 8.1, and 10 knowledge
  • Experience with Dell Optiplex, Precision and Latitude hardware
  • Experience in troubleshooting Microsoft Office (Outlook, Word, and Excel) and other basic COTS (Commercial Off-the-shelf) applications
  • Experience working with creative professionals in a technical or support role
  • Excellent oral and written communication skills
  • Strong troubleshooting skills and creative problem solving abilities
  • Demonstrated ability to diagnose and solve software problems
  • Mac OS and Application Troubleshooting and Support skills
  • A+ and MCITP Certifications Preferred
  • Ability to maintain a professional telephone presence
  • Ability to clearly and effectively communicate with customers
  • Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
  • Must be detail oriented and self-motivating

Job Requirements

 
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Desktop Support Tech 2 Apply now