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Desktop Support Technician

Job Description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.                              

What will you do?

  • Network Support – Installation and configuration of Cisco switches, knowledge of Cisco IOS, Cisco wireless access points, network troubleshooting 
  • Telephony Support – Support Cisco VoIP and Cisco analog voice gateways, and analog phone line troubleshooting
  • Deskside Support – Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users
  • Other duties as assigned

Job Requirements

What do you need to succeed?

  • Technical degree or equivalent end-user supporting experience
  • Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
  • Knowledge/ability to perform remote support to off-site users.
  • Evidence of Cisco network experience other than handling the equipment.
  • Knowledgeable in Windows 7 and 10 experience – ability to resolve Windows 7/10 Operating System Issues and Errors
  • Proficient in the latest Microsoft Office Applications (Office 365)
  • Remedy Software or related ITSM ticketing tool experience
  • Printer and scanner support (mainly HP)
  • Knowledgeable in customer infrastructure support (wiring and connectivity)
  • Mobile device support experience – Apple and Android devices
  • Mobile application support – install and troubleshoot
  • Proficient with Microsoft Active Directory
  • Experience with computer asset tracking
  • Experience with user ID creation
  • Maintain and abide with compliance guidelines
  • Some experience with support of Cisco phones (VoIP system).
  • Understanding of Symantec Virus Scan software
  • Ability lift up to 50 lbs. when moving electronic equipment
  • Great customer service skills / strong sense of customer service
  • Experience working with executives or high-level management
  • Ability to communicate technical information to non-technical audiences
  • Proficient communication skills
  • Experience with Audio Visual equipment
  • Ability to multi-task
  • Team player / ability to share ideas as well as listen to ideas
  • Ability to work across teams
  • Available for On-Call Rotation
  • Available for occasional pre/afterhours support
  • Available for occasional support at other client locations

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:  https://www.youtube.com/watch?v=j8O37KNINdY

Job Snapshot

Location US-PA-Pittsburgh, PA
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Stefanini

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

Contact Information

US-PA-Pittsburgh, PA
Luis Gerrero
248-263-5247
Snapshot
Stefanini
Company:
US-PA-Pittsburgh, PA
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.                              

What will you do?

  • Network Support – Installation and configuration of Cisco switches, knowledge of Cisco IOS, Cisco wireless access points, network troubleshooting 
  • Telephony Support – Support Cisco VoIP and Cisco analog voice gateways, and analog phone line troubleshooting
  • Deskside Support – Break/fix, PC staging, asset management, software installation, PC troubleshooting, printer support, process remedy ticket request, compliance tasks, account management, and provide end support to end users
  • Other duties as assigned

Job Requirements

What do you need to succeed?

  • Technical degree or equivalent end-user supporting experience
  • Experience with Deskside and basic troubleshooting skills including hardware, software, printing, networking, file shares, etc.
  • Knowledge/ability to perform remote support to off-site users.
  • Evidence of Cisco network experience other than handling the equipment.
  • Knowledgeable in Windows 7 and 10 experience – ability to resolve Windows 7/10 Operating System Issues and Errors
  • Proficient in the latest Microsoft Office Applications (Office 365)
  • Remedy Software or related ITSM ticketing tool experience
  • Printer and scanner support (mainly HP)
  • Knowledgeable in customer infrastructure support (wiring and connectivity)
  • Mobile device support experience – Apple and Android devices
  • Mobile application support – install and troubleshoot
  • Proficient with Microsoft Active Directory
  • Experience with computer asset tracking
  • Experience with user ID creation
  • Maintain and abide with compliance guidelines
  • Some experience with support of Cisco phones (VoIP system).
  • Understanding of Symantec Virus Scan software
  • Ability lift up to 50 lbs. when moving electronic equipment
  • Great customer service skills / strong sense of customer service
  • Experience working with executives or high-level management
  • Ability to communicate technical information to non-technical audiences
  • Proficient communication skills
  • Experience with Audio Visual equipment
  • Ability to multi-task
  • Team player / ability to share ideas as well as listen to ideas
  • Ability to work across teams
  • Available for On-Call Rotation
  • Available for occasional pre/afterhours support
  • Available for occasional support at other client locations

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:  https://www.youtube.com/watch?v=j8O37KNINdY

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Desktop Support Technician Apply now