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Desktop Support Technician

Job Description

Ref ID: 04951-0011039972

Classification: Help Desk Analyst I

Compensation: DOE

Desktop Support Technician

Downtown Dallas, TX 75219

Full-Time Direct-Hire opportunity with Robert Half’s end client

*No C2C sponsorship or relocation offered at this time*

Are you a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service? Then set your sights on a high-profile career in our highly dynamic and exciting environment. This Desktop Support Technician will be responsible for providing daily desktop support to all network users.

Individual must be able to work independently in a fast-paced team environment. This position may also provide occasional Executive support offsite, so candidate must also have reliable transportation due to user groups being located at multiple facilities in the Dallas area and the necessity to travel to those locations.

*****This role is on-call one week per month and required to travel one week out of every 6-8 weeks. To meet business needs, some evenings may be required.*****

For more information or to be considered for the opportunity, please reach out with your updated resume! Alyssa.Fritzke@rht.com

Job Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide Desk-side support of end user issues, such as: New user and equipment deployment, Internal application troubleshooting, Ticket management and Proactive documentation of technical procedures.
  • Maintain printer fleet needs
  • Ensure a timely response to ticketing needs
  • Ensure proper notes and documentation of all assigned tasks
  • Cross train with other technicians. Must be able to work in a team-player environment.
  • Must be able to work significant overtime while travelling up to 20% of time
  • Other duties may be assigned

    EDUCATION & EXPERIENCE:

  • High School degree required; Associates or Bachelor’s degree in IT preferred
  • 2+ years of Enterprise Desktop Support experience
  • A+ and Network+ preferred
  • Proficiency in Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
  • Experience with A/V systems, mixers, etc.
  • Experience with desktop imaging practices
  • Experience with Quest KACE desired, but not required

    For more information or to be considered for the opportunity, please reach out with your updated resume! Alyssa.Fritzke@rht.com

    Technology doesn't change the world. People do.

    As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

    Leader among IT staffing agencies

    The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

    We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

    Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

    All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

    © 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

    By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

  • Job Snapshot

    Location US-TX-Dallas
    Employment Type Full-Time
    Pay Type Year
    Pay Rate N/A
    Store Type Engineering & Aerospace, IT & Technical, Creative & Design
    Other Compensation: DOE
    Apply

    Company Overview

    Robert Half Technology

    With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

    Contact Information

    US-TX-Dallas
    Recruiter
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    Snapshot
    Robert Half Technology
    Company:
    US-TX-Dallas
    Location:
    Full-Time
    Employment Type:
    Year
    Pay Type:
    N/A
    Pay Rate:
    Engineering & Aerospace, IT & Technical, Creative & Design
    Store Type:

    Job Description

    Ref ID: 04951-0011039972

    Classification: Help Desk Analyst I

    Compensation: DOE

    Desktop Support Technician

    Downtown Dallas, TX 75219

    Full-Time Direct-Hire opportunity with Robert Half’s end client

    *No C2C sponsorship or relocation offered at this time*

    Are you a knowledgeable, detail-oriented Desktop Support Technician with an aptitude for impeccable customer service? Then set your sights on a high-profile career in our highly dynamic and exciting environment. This Desktop Support Technician will be responsible for providing daily desktop support to all network users.

    Individual must be able to work independently in a fast-paced team environment. This position may also provide occasional Executive support offsite, so candidate must also have reliable transportation due to user groups being located at multiple facilities in the Dallas area and the necessity to travel to those locations.

    *****This role is on-call one week per month and required to travel one week out of every 6-8 weeks. To meet business needs, some evenings may be required.*****

    For more information or to be considered for the opportunity, please reach out with your updated resume! Alyssa.Fritzke@rht.com

    Job Requirements

    ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide Desk-side support of end user issues, such as: New user and equipment deployment, Internal application troubleshooting, Ticket management and Proactive documentation of technical procedures.
  • Maintain printer fleet needs
  • Ensure a timely response to ticketing needs
  • Ensure proper notes and documentation of all assigned tasks
  • Cross train with other technicians. Must be able to work in a team-player environment.
  • Must be able to work significant overtime while travelling up to 20% of time
  • Other duties may be assigned

    EDUCATION & EXPERIENCE:

  • High School degree required; Associates or Bachelor’s degree in IT preferred
  • 2+ years of Enterprise Desktop Support experience
  • A+ and Network+ preferred
  • Proficiency in Windows 10, HP laptops and desktops, Mac OS X, Citrix Client, Cisco VPN Client
  • Experience with A/V systems, mixers, etc.
  • Experience with desktop imaging practices
  • Experience with Quest KACE desired, but not required

    For more information or to be considered for the opportunity, please reach out with your updated resume! Alyssa.Fritzke@rht.com

    Technology doesn't change the world. People do.

    As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

    Leader among IT staffing agencies

    The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

    We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

    Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

    All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

    © 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

    By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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