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Desktop Support Technician

Job Description

  • Windows 10 experience
  • Office 365 is preferred but 2016 is okay
  • Experience in help desk or service desk.
  • Provide desktop support using service now and pick up tickets.
  • They will provide end user support- generally onsite.
  • They will work on applications, hardware repair, setting up a new employee and break fix.
  • Coordinates, diagnoses and troubleshoots incoming end user requests.
  • Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
  • Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
  • Provides case status updates to management and end users.
  • Supports and maintains effective relationships with end users.
  • Maintains and updates records in tracking databases within established SLAs.
  • Alerts management to emerging trends in incidents, problems, or issues.

Job Requirements


Education:
  • Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.

Job Snapshot

Location US-NY-Rochester
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

ACS Solutions

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-NY-Rochester
Naval Sisodia
Snapshot
ACS Solutions
Company:
US-NY-Rochester
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

  • Windows 10 experience
  • Office 365 is preferred but 2016 is okay
  • Experience in help desk or service desk.
  • Provide desktop support using service now and pick up tickets.
  • They will provide end user support- generally onsite.
  • They will work on applications, hardware repair, setting up a new employee and break fix.
  • Coordinates, diagnoses and troubleshoots incoming end user requests.
  • Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
  • Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
  • Provides case status updates to management and end users.
  • Supports and maintains effective relationships with end users.
  • Maintains and updates records in tracking databases within established SLAs.
  • Alerts management to emerging trends in incidents, problems, or issues.

Job Requirements


Education:
  • Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
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Desktop Support Technician Apply now