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Desktop Support Technician

Job Description


JOB DESCRIPTION:
Major purpose:
Provide technical support, training, and incident resolution to the user community to ensure optimum job efficiency and productivity. Continuously and consistently provide excellent customer service in an accurate, effective and timely manner to create a pleasant end user experience.

Major functions:

  • Prioritize, maintain and resolve helpdesk requests while meeting Service level Agreements.
  • Manage the inventory of software and hardware materials.
  • Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library.
  • Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity.
  • Work with vendors when necessary to resolve technical problems with hardware and software.

    Technical/Functional skills:
    Education/Experience/Licenses etc.:
  • Bachelor's Degree in IT or related discipline
  • 2+ years of experience in a Helpdesk environment is required, with Linux experience preferred.
  • Must be detail-oriented, accurate and well organized.
  • Excellent oral and written communication skills, interpersonal and organizational are required.
  • Ability to work independently and efficiently to meet deadlines and established response times is essential.
  • Ability to establish & maintain a good working relationship w/other professionals to provide support & resolve issues is a must.
  • Must be able to remain flexible with changes in priorities for various task and project assignments.
  • Microsoft certifications desired

Job Requirements

 

Job Snapshot

Location US-NH-Hudson
Employment Type Full-Time
Pay Type Hour
Pay Rate $24.00 - $26.00 /Hour
Store Type IT & Technical
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Company Overview

Analysts

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-NH-Hudson
AIC
(218) 288-1486
Snapshot
Analysts
Company:
US-NH-Hudson
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$24.00 - $26.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description


JOB DESCRIPTION:
Major purpose:
Provide technical support, training, and incident resolution to the user community to ensure optimum job efficiency and productivity. Continuously and consistently provide excellent customer service in an accurate, effective and timely manner to create a pleasant end user experience.

Major functions:

  • Prioritize, maintain and resolve helpdesk requests while meeting Service level Agreements.
  • Manage the inventory of software and hardware materials.
  • Prepare, configure, and deploy desktop computer systems including imaging computers and maintaining image library.
  • Ensure ongoing usability of desktop computers, peripheral equipment and software within established company standards and guidelines while ensuring optimum equipment performance and longevity.
  • Work with vendors when necessary to resolve technical problems with hardware and software.

    Technical/Functional skills:
    Education/Experience/Licenses etc.:
  • Bachelor's Degree in IT or related discipline
  • 2+ years of experience in a Helpdesk environment is required, with Linux experience preferred.
  • Must be detail-oriented, accurate and well organized.
  • Excellent oral and written communication skills, interpersonal and organizational are required.
  • Ability to work independently and efficiently to meet deadlines and established response times is essential.
  • Ability to establish & maintain a good working relationship w/other professionals to provide support & resolve issues is a must.
  • Must be able to remain flexible with changes in priorities for various task and project assignments.
  • Microsoft certifications desired

Job Requirements

 
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Desktop Support Technician Apply now