The #1 Site for IT and Engineering Jobs - search all IT and Engineering  jobs.

Desktop Support Technician

Job Description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?

We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills. 

The position will require an individual to solve customer support issues by visiting the end-user's location. Experience in all areas of Apple Devices is critical. The technician will be physically located at the customer's facility providing support in an office environment that will consist of standard PC hardware and software troubleshooting, as well as providing Apple support. Desk side support will include remote sites that in some cases may require travel. 


Job Requirements

What do you need to succeed?

• 2+ years of experience providing desk side support.

• Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.

• Printer support can include barcode printers, various types of scanners

• Ability to resolve Windows 7 and OS X Operating System Issues and Errors

• Basic Network troubleshooting skills and knowledge (mainly Cisco)

• Proficient in the latest Microsoft Office Applications (2010 and higher)

• Customer infrastructure support (wiring and connectivity)

• Maintain and abide with compliance activities (these activities are driven from a central compliance group).

• Ability to communicate technical information to non-technical audiences 

• Strong sense of customer service

• Good organizational skills 

• Excellent Verbal and Written Communication Skills

• Ability to sift through technical issues and know what to do next and/or when to escalate for help

• Technical degree or equivalent experience 

• Ability to multi-task 

• Team-oriented / team player / ability to share ideas as well as listen to ideas

• Some experience with support and administration of telephones (PBX system and/or VoIP system).

• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability to lift up to 50 lbs. when moving electronic equipment

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:  https://www.youtube.com/watch?v=j8O37KNINdY

Job Snapshot

Location US-TX-Dallas
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

Stefanini

Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

Contact Information

US-TX-Dallas
Luis Guerrero
248-263-5247
Snapshot
Stefanini
Company:
US-TX-Dallas
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?

We are looking for someone who has a proven ability to follow written procedures and can communicate well with customers, peers and managers. Candidates should be a proven self-starter, detailed oriented, have excellent customer service and technical troubleshooting skills. 

The position will require an individual to solve customer support issues by visiting the end-user's location. Experience in all areas of Apple Devices is critical. The technician will be physically located at the customer's facility providing support in an office environment that will consist of standard PC hardware and software troubleshooting, as well as providing Apple support. Desk side support will include remote sites that in some cases may require travel. 


Job Requirements

What do you need to succeed?

• 2+ years of experience providing desk side support.

• Proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, file shares, etc.

• Printer support can include barcode printers, various types of scanners

• Ability to resolve Windows 7 and OS X Operating System Issues and Errors

• Basic Network troubleshooting skills and knowledge (mainly Cisco)

• Proficient in the latest Microsoft Office Applications (2010 and higher)

• Customer infrastructure support (wiring and connectivity)

• Maintain and abide with compliance activities (these activities are driven from a central compliance group).

• Ability to communicate technical information to non-technical audiences 

• Strong sense of customer service

• Good organizational skills 

• Excellent Verbal and Written Communication Skills

• Ability to sift through technical issues and know what to do next and/or when to escalate for help

• Technical degree or equivalent experience 

• Ability to multi-task 

• Team-oriented / team player / ability to share ideas as well as listen to ideas

• Some experience with support and administration of telephones (PBX system and/or VoIP system).

• Ability to walk and bend and perform labor-related duties of connecting computer equipment
• Ability to lift up to 50 lbs. when moving electronic equipment

What you’ll get

  • Work with brilliant minds, often within a global capacity;
  • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
  • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.

Why we’re different

  • Brazilian and privately owned company;
  • Agility, flexibility, and innovation are in our DNA;
  • Flat organizational structure which enables faster communication and decision making;

Take a look for yourself

Here's one of our own, talking about the culture, space and growth opportunities:  https://www.youtube.com/watch?v=j8O37KNINdY

Sologig Advice

For your privacy and protection, when applying to a job online: Never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn More

By applying to a job using sologig.com you are agreeing to comply with and be subject to the workinretail.com Terms and Conditions for use of our website. To use our website, you must agree with theTerms & Conditionsand both meet and comply with their provisions.
Desktop Support Technician Apply now