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Desktop Support Technician
Job Description

The Deskside Technician will be providing deskside support to end users and will interface with a service desk and a customer IT support team to achieve deliverables supporting the end users. We are looking for energetic, enthusiastic, highly motivated and organized individual. A strong emphasis is placed on providing a timely resolution to support requests and providing a high level of quality customer service. Ideal candidates should be tech savvy, embraces new technology and changes quickly.

Job Requirements


  • With existing Deskside experience and Basic troubleshooting skills including: hardware, software, printing, networking, file shares, etc.

  • Windows 7 and 10 experience – a bility to resolve Windows 7/10 Operating System Issues and Errors

  • Proficient in the latest Microsoft Office Applications (Office 365)

  • Remedy Software or related ITSM ticketing tool experience

Company Overview

Stefanini is a global IT services company with over 16,000 employees across 71 offices in 30 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

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