Our client is dedicated to discovering, developing and commercializing therapies that transform patient lives and advance patient care by changing treatment paradigms in thrombosis and other hematologic diseases.
They are a commercial-stage biopharmaceutical company focused on the discovery, development and commercialization of novel therapeutics that could significantly advance the fields of thrombosis and other hematologic diseases. The Company's two FDA-approved medicines are the first and only antidote for patients treated with rivaroxaban or apixaban when reversal of anticoagulation is needed due to life-threatening or uncontrolled bleeding, and their third popular product is the first and only oral, once-daily Factor Xa inhibitor for the prevention of VTE in adult patients hospitalized for an acute medical illness. The company also is advancing cerdulatinib, a Syk/JAK inhibitor for the treatment of hematologic cancers.
We are seeking a talented and motivated IT Help Desk Associate to join the IT group. This position will support and interface with all levels of the organization including scientific personnel, executives and business operations employees and will contribute to the success of company goals. This is an excellent opportunity for a computer inclined individual to start an exciting career in Information Technology.
Provide day-to-day technical support to employees for desktops, notebooks, software and IT services.
respond to requests for technical assistance in person, via phone, electronically
diagnose and resolve technical hardware and software issues
research questions using available information resources
advise users on appropriate action
follow standard help desk procedures
identify and escalate situations requiring urgent attention
Provide basic networking and remote computing support (VPN, Remote Desktop, etc.)
Maintain and provide technical support for phone/fax systems, printers, copiers, audio/visual and teleconferencing equipment in conference rooms.
Draft, create and maintain documentation for IT processes and infrastructure.
Communicate and provide hands-on training to employees on new technology or IT equipment (Examples: Two-factor authentication and scientific software troubleshooting)
Other projects when assigned
Education and Experience:
Bachelor's degree with 0-2 years of relevant experience
Ability to diagnose and troubleshoot problems in a heterogeneous desktop and server environment
Must demonstrate proficiency with Microsoft Windows operating systems including basic Windows systems administration
Experience with Microsoft Office products such as Outlook, PowerPoint, Excel and Word
Resourceful and excellent customer service skills
Excellent written and interpersonal communication skills
Excellent organizational skill to prioritize project timelines effectively and ability to multi-task on competing priorities
Eager to learn with can-do attitude
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.