Our client, the largest dental plan system in the United States, has an exciting opening for a Deskside Support to join their team. If you’re interested, please send an updated resume!
Title: Desktop Support
Location: Rancho Cordova, CA
Type: 6 months contract with potential extensions
Onsite: This position will start out being onsite to work with local Desktop techs to train, image systems, moving PCs for our business for social distancing, etc. We have a room that's dedicated to Desktop so that its safe for the individual
Looking for a desktop tech that knows how to support Office 365, Win10, Teams, Zoom a troubleshooting ability. Also looking for someone who has a positive attitude, communicates well, and great customer service.
Deskside Support I
-The incumbent in this role will handle all Deskside Support requests, including escalations from
other team members and IT teams.
-Provides end-user support Services. Responds to and resolves trouble ticket assignments for desktop support within established service level agreements.
-Provides direct, in-person, and remote support to end-users for hardware and software issues
-Troubleshoots hardware issues related to desktops, laptops, printers, peripherals, and mobile devices
-Troubleshoots software issues related to Windows10, Microsoft Office, and other desktop applications
-Ability to Document processes and solutions and updates Jira tickets per established standards
-Provides after-hour and weekend support on an as-needed basis.
-Responsible for PC Lifecycle Refresh that includes: image computers and prepares for user deployment, user data migration from older to a new computer, scheduling appointments with business users for deployment, and basic training on new hardware
-Good working knowledge of Bitlocker encryption software
-Familiarity with completion of asset records edits and updates to the current status of endpoints
-Knowledge of IT home electronics devices, peripherals, and WiFi setups
-A high school degree or equivalent education in computer technology required