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Desktop Support

Job Description

Ref ID: 01070-9502168073

Classification: Desktop Support

Compensation: $19.00 to $21.00 hourly

Our Desktop Support opening requires strong Hardware and Software skills and will perform high priority end-user support. The responsibilities of this role include maintaining Service Request Reports, managing Desktop Technician Resources and documenting, relating, summarizing and maintaining various data reports in all relevant areas.

Responsibilities include:

Performing high priority end-user support at the desktop and designated company sites
Deploying new PC & Mac computers (Install, Add, Move, & Change)
Maintaining loaner provisions
Resolving, responding to and reporting of Desktop Technician Resource incidents and requests; monthly reports of services performed
Reporting, Maintaining and summarizing necessary information from Service Desk
Maintaining and summarizing account of Device Data Sanitization
Various reporting including: incident, service request and data sanitization summary

Job Requirements

• 3-5 years desktop support experience
• Hardware knowledge of HP Desktop & Laptop computers as well as IOS devices
• Analysis, Diagnosis, and Resolution of Incidents
• Ability to Install, Configure, Test, Maintain & Troubleshoot end-user devices
• Software knowledge includes Windows Operating Systems; Internet Explorer & Edge; SCCM Client, MS Office, IOS and affiliated programs
• Strong Management Skills in: Incident, Service, Basic Inventory and Configuration
Customer Service and Problem-solving skills

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-FL-Tampa
Employment Type Full-Time
Pay Type Hour
Pay Rate $19.00 - $21.00 /Hour
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-FL-Tampa
Recruiter
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Snapshot
Robert Half Technology
Company:
US-FL-Tampa
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$19.00 - $21.00 /Hour
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 01070-9502168073

Classification: Desktop Support

Compensation: $19.00 to $21.00 hourly

Our Desktop Support opening requires strong Hardware and Software skills and will perform high priority end-user support. The responsibilities of this role include maintaining Service Request Reports, managing Desktop Technician Resources and documenting, relating, summarizing and maintaining various data reports in all relevant areas.

Responsibilities include:

Performing high priority end-user support at the desktop and designated company sites
Deploying new PC & Mac computers (Install, Add, Move, & Change)
Maintaining loaner provisions
Resolving, responding to and reporting of Desktop Technician Resource incidents and requests; monthly reports of services performed
Reporting, Maintaining and summarizing necessary information from Service Desk
Maintaining and summarizing account of Device Data Sanitization
Various reporting including: incident, service request and data sanitization summary

Job Requirements

• 3-5 years desktop support experience
• Hardware knowledge of HP Desktop & Laptop computers as well as IOS devices
• Analysis, Diagnosis, and Resolution of Incidents
• Ability to Install, Configure, Test, Maintain & Troubleshoot end-user devices
• Software knowledge includes Windows Operating Systems; Internet Explorer & Edge; SCCM Client, MS Office, IOS and affiliated programs
• Strong Management Skills in: Incident, Service, Basic Inventory and Configuration
Customer Service and Problem-solving skills

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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Desktop Support Apply now