2) Break Fix
The workstation analyst/desktop support technician will support internal customers for information technology hardware and software needs for personal computing devices.
*Respond to customers in a timely manner to resolve incidents and change orders related to hardware and software in systems
supported by our system. Update and record all activities in the incident management tool.
*Work directly with support staff and IT management to determine best course of action for incidents and document and
communicate diagnostic steps to build an enterprise desktop support knowledge base.
*Maintain asset management processes with other general offices and data centers. Maintain imaging processes and remote
*Provide support for MS Office products, desktop support issues, and printer issues.
Preferred Experience Information
- Experience with providing support over the phone (1 year preferred)
- Experience communicating technical information to non-technical audience (1 year preferred)
- Customer service or call center (1 year preferred)
Certifications and Licenses
Ongoing Support for tier I technical issues
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.