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Desktop Support

Job Description


Our client is seeking a Tier II Helpdesk Technician for a contract to hire opportunity. The Tier II Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.
ESSENTIAL DUTIES:

  • Monitor and respond effectively to support requests received through the IT helpdesk system
  • Troubleshoot Tier I/Tier II computer hardware and software problems for end users
  • Research and recommend purchases of computers, printers, peripherals and software
  • Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems
  • Image and migrate computers
  • Document processes for training purposes
  • Assist with some Network/Server level projects/tasks as needed
  • Use remote software to resolve problems that can be fixed through a remote session


KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of PC hardware, including monitors, printers, scanners and other peripherals
  • Excellent customer service disposition
  • Excellent communication skills including verbal, written, and listening skills
  • Ability to handle a wide variety of duties with minimal supervisor


REQUIREMENTS:

  • 3+ years of Tier I/Tier II level Help desk Support experience
  • A+/Network+/Microsoft/Apple Certifications a plus
  • Microsoft Windows 7, Windows 8 and Windows 10 support experience
  • Microsoft Office 2013, Office 2016 and Office 365 support experience
  • Microsoft SharePoint 2010 experience a plus
  • Mac OSX and iOS experience a plus
  • NEC VOIP Phone System experience a plus

Job Requirements

 

Job Snapshot

Location US-CO-Colorado Springs
Employment Type Full-Time
Pay Type Hour
Pay Rate $17.00 - $25.00 /Hour
Store Type IT & Technical
Other Compensation: Beautiful Location
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Company Overview

SNI Technology

SNI Technology® is one of the fastest growing technology recruitment companies in the country specializing in technical careers and temporary jobs. We uniquely align with our clients and the candidates we represent, because our staff is hired from the industry we serve. We offer technical talent and employment opportunities on a contract, contract–to–hire, and a direct–hire basis in a wide variety of disciplines from helpdesk professionals to the most cutting-edge software architects. Learn More

Contact Information

US-CO-Colorado Springs
SNI Technology
Snapshot
SNI Technology
Company:
US-CO-Colorado Springs
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$17.00 - $25.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description


Our client is seeking a Tier II Helpdesk Technician for a contract to hire opportunity. The Tier II Helpdesk Technician will provide hands-on and remote support within an international, multi-site Windows and Mac Environment. Responsible for general ticket management, help desk duties, taking phone calls, emails and providing desk side Tier I/Tier II level support. Must be able to effectively manage and complete tasks independently.
ESSENTIAL DUTIES:

  • Monitor and respond effectively to support requests received through the IT helpdesk system
  • Troubleshoot Tier I/Tier II computer hardware and software problems for end users
  • Research and recommend purchases of computers, printers, peripherals and software
  • Work on special projects pertaining to computer equipment and software, including upgrades to operating systems and email systems
  • Image and migrate computers
  • Document processes for training purposes
  • Assist with some Network/Server level projects/tasks as needed
  • Use remote software to resolve problems that can be fixed through a remote session


KNOWLEDGE, SKILLS AND ABILITIES:

  • Knowledge of PC hardware, including monitors, printers, scanners and other peripherals
  • Excellent customer service disposition
  • Excellent communication skills including verbal, written, and listening skills
  • Ability to handle a wide variety of duties with minimal supervisor


REQUIREMENTS:

  • 3+ years of Tier I/Tier II level Help desk Support experience
  • A+/Network+/Microsoft/Apple Certifications a plus
  • Microsoft Windows 7, Windows 8 and Windows 10 support experience
  • Microsoft Office 2013, Office 2016 and Office 365 support experience
  • Microsoft SharePoint 2010 experience a plus
  • Mac OSX and iOS experience a plus
  • NEC VOIP Phone System experience a plus

Job Requirements

 
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