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Desktop Support

Job Description


We are building a high-performance team that is excited by complex engineering challenges.

This role will be the key person for desktop and user support areas within the IT Technical Operations team. The support scope of this position includes, but is not limited to, G-Suite, Linux, macOS, iOS, Chrome OS, Windows, desktop, laptops and printers.

What you'll do:
* Support user community via service desk tickets, walk up, email and chat
* Ensure that all requests from user are logged and escalation procedures are followed
* Manage user accounts
* Manage desktop/software assets
* Install, move, add and change user desktops, laptops and tablets
* Identify, investigate and research user questions and problems as well as isolate, resolve or escalate information systems problems
* Install and configure Linux desktop computer system hardware and software (including operating system and applications software)
* Install and configure printers and various network connected equipment
* Develop technical guidelines and document processes for desktop support area
* Coordinate special projects and system upgrades
* Brief customers and/or management on the status of the resolution efforts
* Take ownership of production related incidents including communications, escalations and follow-up for root cause analysis
* Work closely with other members of the department on corporate initiatives
* Ensure that work is carried out within agreed service levels and in accordance with department guidelines

What we're looking for:
* Strong analytical and problem-solving skills
* 3+ years of IT desktop support experience for Linux, OSX and Windows
* 5+ years of overall IT support experience
* Experience with end-point management using Jamf
* Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
* Experience with automated desktop deployments using modern configuration management systems
* Basic understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
* JIRA, JAMF, Okta, Zoom and Splunk experience is desirable
* Extensive knowledge of computer hardware
* Strong written and verbal communication skills
* Demonstrated ability to work independently and multi-task in an environment of changing priorities
* Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams
* Proven resourcefulness, creativity and troubleshooting skills
* Experience working in a fast-paced support role




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Job Requirements

 

Job Snapshot

Location US-CA-Palo Alto
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

TEKsystems, Inc

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. Learn More

Contact Information

US-CA-Palo Alto
Steven Garcia
Snapshot
TEKsystems, Inc
Company:
US-CA-Palo Alto
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


We are building a high-performance team that is excited by complex engineering challenges.

This role will be the key person for desktop and user support areas within the IT Technical Operations team. The support scope of this position includes, but is not limited to, G-Suite, Linux, macOS, iOS, Chrome OS, Windows, desktop, laptops and printers.

What you'll do:
* Support user community via service desk tickets, walk up, email and chat
* Ensure that all requests from user are logged and escalation procedures are followed
* Manage user accounts
* Manage desktop/software assets
* Install, move, add and change user desktops, laptops and tablets
* Identify, investigate and research user questions and problems as well as isolate, resolve or escalate information systems problems
* Install and configure Linux desktop computer system hardware and software (including operating system and applications software)
* Install and configure printers and various network connected equipment
* Develop technical guidelines and document processes for desktop support area
* Coordinate special projects and system upgrades
* Brief customers and/or management on the status of the resolution efforts
* Take ownership of production related incidents including communications, escalations and follow-up for root cause analysis
* Work closely with other members of the department on corporate initiatives
* Ensure that work is carried out within agreed service levels and in accordance with department guidelines

What we're looking for:
* Strong analytical and problem-solving skills
* 3+ years of IT desktop support experience for Linux, OSX and Windows
* 5+ years of overall IT support experience
* Experience with end-point management using Jamf
* Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
* Experience with automated desktop deployments using modern configuration management systems
* Basic understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
* JIRA, JAMF, Okta, Zoom and Splunk experience is desirable
* Extensive knowledge of computer hardware
* Strong written and verbal communication skills
* Demonstrated ability to work independently and multi-task in an environment of changing priorities
* Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams
* Proven resourcefulness, creativity and troubleshooting skills
* Experience working in a fast-paced support role




About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Job Requirements

 
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Desktop Support Apply now