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Desktop Support

Job Description

Job Description:

  • Remote IT Customer Service, must have designated work station.
  • Will be sent laptop, monitors and peripherals 
  • Receive calls from internal employees, troubleshooting Windows OS, Network account password reset, Microsoft Office, network and other application issues
  • Windows OS (Windows 7/10) error and functional support.
  • Microsoft Office 2016/O365 error and functional support.
  • Experience in help desk or service desk.
  • Provide desktop support using service now and pick up tickets.
  • They will provide end user support- generally onsite.
  • They will work on applications, hardware repair, setting up a new employee and break fix.
  • Coordinates, diagnoses and troubleshoots incoming end user requests.
  • Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
  • Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
  • Provides case status updates to management and end users.
  • Supports and maintains effective relationships with end users.
  • Maintains and updates records in tracking databases within established SLAs.
  • Alerts management to emerging trends in incidents, problems, or issues.

 

Job Requirements

Education:

  • Associates Degree and 4 years’ experience needs to be in direct customer technical support troubleshooting position(s) in all 4 areas of:
  • Active Directory use of users/computers/objects in an Enterprise Domain environment.
  • Workstation/Client Networking (remote access/VPN/network share connections/etc.)

Job Snapshot

Location US-FL-Melbourne
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace
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Company Overview

ACS Solutions

ACS Group provides services to Fortune 1000 companies across various industry verticals. With a proven track record of managing project demands while improving the efficiency, productivity and profitability of new and existing projects through process improvement, ACS Group is consistently recognized for identifying and implementing strategic solutions that create and preserve long-term business value. Learn More

Contact Information

US-FL-Melbourne
Naval Sisodia
Snapshot
ACS Solutions
Company:
US-FL-Melbourne
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace
Store Type:

Job Description

Job Description:

  • Remote IT Customer Service, must have designated work station.
  • Will be sent laptop, monitors and peripherals 
  • Receive calls from internal employees, troubleshooting Windows OS, Network account password reset, Microsoft Office, network and other application issues
  • Windows OS (Windows 7/10) error and functional support.
  • Microsoft Office 2016/O365 error and functional support.
  • Experience in help desk or service desk.
  • Provide desktop support using service now and pick up tickets.
  • They will provide end user support- generally onsite.
  • They will work on applications, hardware repair, setting up a new employee and break fix.
  • Coordinates, diagnoses and troubleshoots incoming end user requests.
  • Provides technical support services to end users either local or remote with problems or issues related to information technology services including but not limited to: applications, workstations, conference rooms, collaboration services, and network services.
  • Provides timely resolution of problems or escalation on behalf of end users to appropriate next level of technical support personnel in alignment with established service level agreements (SLAs).
  • Provides case status updates to management and end users.
  • Supports and maintains effective relationships with end users.
  • Maintains and updates records in tracking databases within established SLAs.
  • Alerts management to emerging trends in incidents, problems, or issues.

 

Job Requirements

Education:

  • Associates Degree and 4 years’ experience needs to be in direct customer technical support troubleshooting position(s) in all 4 areas of:
  • Active Directory use of users/computers/objects in an Enterprise Domain environment.
  • Workstation/Client Networking (remote access/VPN/network share connections/etc.)
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Desktop Support Apply now