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Desktop Support

Job Description

Ref ID: 00340-0010846838

Classification: Help Desk/Tech Support II

Compensation: DOE

We have a great job opportunity through Robert Half Technology for a Desktop Support Analyst who has the desire to work in the Healthcare Industry or who has previous experience working IT in the Healthcare Industry. This Desktop Support Analyst will play an integral part in supporting the IT infrastructure and will be responsible for all end user IT support, revolving around both hardware and software related problems. The Desktop Support Analyst must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support Analyst will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. This is a long-term contract opportunity with the potential to go full time. This opportunity is fast paced, yet you?ll have tremendous opportunity for hands-on experience with the newest platforms and environments. At all times you?ll be supported by amazing teammates who want you to succeed and thrive. This is for curious and motivated individual who want to maximize their career in information technology. Need excellent customer service when answering calls and emails to clients. The Desktop Support Analyst will be documenting changes and troubleshooting steps for future reference. Train end users in the proper use of hardware and software---simplicity and patience is KEY. Submit your resume directly to [email protected] and call me at (510) 839-5975 for immediate consideration for this Desktop Support Opportunity. Interviews are being conducted next week, with multiple position available.

Job Requirements

The Windows Desktop Support professional will have intermediate experience with Windows support, basic networking knowledge, computer hardware repair experience, VOIP phone knowledge, experience with Active Directory and experience troubleshooting applications. 1-3 years supporting in an enterprise environment required. Ability to systematically isolate issues, test solutions, and understand the root cause of the fix and why the original problem occurred. Ability to work collaboratively within a team as well as independently Ability to actively listen: giving full attention to what is said, taking time to understand, asking questions as appropriate, and not interrupting. Time management: ability to organize and manage multiple priorities. Familiarity with Microsoft Windows terminology. All candidates required to undergo a drug screening, and background test. EPIC Experience Preferred Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless. Ability to create and assist in the maintenance of network documentation.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-CA-Piedmont
Employment Type Contractor
Pay Type Year
Pay Rate N/A
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
Other Compensation: DOE
Apply

Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-CA-Piedmont
Recruiter
510-839-5975
-
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Snapshot
Robert Half Technology
Company:
US-CA-Piedmont
Location:
Contractor
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 00340-0010846838

Classification: Help Desk/Tech Support II

Compensation: DOE

We have a great job opportunity through Robert Half Technology for a Desktop Support Analyst who has the desire to work in the Healthcare Industry or who has previous experience working IT in the Healthcare Industry. This Desktop Support Analyst will play an integral part in supporting the IT infrastructure and will be responsible for all end user IT support, revolving around both hardware and software related problems. The Desktop Support Analyst must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support Analyst will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. This is a long-term contract opportunity with the potential to go full time. This opportunity is fast paced, yet you?ll have tremendous opportunity for hands-on experience with the newest platforms and environments. At all times you?ll be supported by amazing teammates who want you to succeed and thrive. This is for curious and motivated individual who want to maximize their career in information technology. Need excellent customer service when answering calls and emails to clients. The Desktop Support Analyst will be documenting changes and troubleshooting steps for future reference. Train end users in the proper use of hardware and software---simplicity and patience is KEY. Submit your resume directly to [email protected] and call me at (510) 839-5975 for immediate consideration for this Desktop Support Opportunity. Interviews are being conducted next week, with multiple position available.

Job Requirements

The Windows Desktop Support professional will have intermediate experience with Windows support, basic networking knowledge, computer hardware repair experience, VOIP phone knowledge, experience with Active Directory and experience troubleshooting applications. 1-3 years supporting in an enterprise environment required. Ability to systematically isolate issues, test solutions, and understand the root cause of the fix and why the original problem occurred. Ability to work collaboratively within a team as well as independently Ability to actively listen: giving full attention to what is said, taking time to understand, asking questions as appropriate, and not interrupting. Time management: ability to organize and manage multiple priorities. Familiarity with Microsoft Windows terminology. All candidates required to undergo a drug screening, and background test. EPIC Experience Preferred Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless. Ability to create and assist in the maintenance of network documentation.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
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Desktop Support Apply now