•Troubleshoot and replace laptop and PC hardware.
•Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
•Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
•Set up, maintain and troubleshoot Apple iPad tablets and IPhones.
•Participate in IT Support queue which will result in assigning and prioritizing open issues.
•Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.
•Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
•Perform server and desktop computer updates to safeguard from malicious viruses and malware
•Manage customer issues and requests by creating, tracking and documenting technical solutions.
•Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
•Build\deploy new workstations (desktops & laptops).
•Install\upgrade hardware\software on Windows workstations.
•Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
•Maintain positive relations through effective customer follow-up.
•Off hours work may be required as needed.
•Must be available to travel domestically up to 5%.
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.
US-FL-West Palm Beach
Engineering & Aerospace, IT & Technical, Creative & Design