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Desktop Support

Ascent Services Group

Job Description

Desktop Support
Merced, CA
6+ Month Contract
  • Responsibilities will include 60% to 80% desktop (user) support (helpdesk when needed), 20% to 40% technical documentation and special projects (i.e. web site management, etc.).
  • Supported users include employees at remote branches and may require travel by car.
  • Must be able to assemble/build an Client-based PC from scratch, work in fast paced helpdesk ticket system environment and put team before individual.
  • AV and Telecom Support expected.
  • May begin to be assigned and learn new technologies to broaden SME coverage for critical apps and services.
Essential Duties
  • Assemble, configure, troubleshoot, and/or repair of computers (desktop, towers, and laptops).
  • Responsibilities include adding, removing, and/or replacing computer peripherals inside the workstations. Ensure all support tickets are resolved in a timely manner
  • Install, configure, modify, and/or troubleshoot Windows Desktop/Laptop OS's.
  • Responsibilities include using Windows Deployment Services to deploy installation of OS, related security patches and service packs.
  • Install, configure, modify, and/or troubleshoot various Windows applications with heavy concentration on Microsoft O365 along with other proprietary banking applications.
  • Add, delete, and modify user and email accounts including editing application configuration files.
  • Responsibilities include setting and modifying file security, moving and copying of files between network drives, setting up network and local printers on client machines, light troubleshooting of connectivity errors between the servers and workstations/laptop.
  • Setup, relocate, and/or replacement of workstations, printers, or laptops between cubicles, offices, floors, buildings, and branches. Light troubleshooting of connectivity issues between local and remote offices.
  • Provide excellent service to all users through courteous, prompt and professional engagement.
  • Act as a backup to perform light network duties such as installing and moving network cables between switches, patch panels, servers, and other network devices,
  • Required to regularly produce high-quality technical documentation (e.g. installation manuals, etc.)
  • After hours schedule rotation as assigned.
Functional Competencies:
  • Bachelors degree or Associates degree in computer science or other applicable technical certifications
  • 3 - 5+ years experience Windows/PC desktop support
  • 3 - 5+ years experience working with Client-based computers
  • Knowledge of network operating system (NOS) and LAN/WAN technology

Job Requirements

 
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Job Snapshot

Location US-CA-Merced
Employment Type Contractor
Pay Type Hour
Pay Rate $28.00 - $30.00 /Hour
Store Type IT & Technical

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Terms & Conditions
Snapshot
Ascent Services Group
Company:
US-CA-Merced
Location:
Contractor
Employment Type:
Hour
Pay Type:
$28.00 - $30.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description

Desktop Support
Merced, CA
6+ Month Contract
  • Responsibilities will include 60% to 80% desktop (user) support (helpdesk when needed), 20% to 40% technical documentation and special projects (i.e. web site management, etc.).
  • Supported users include employees at remote branches and may require travel by car.
  • Must be able to assemble/build an Client-based PC from scratch, work in fast paced helpdesk ticket system environment and put team before individual.
  • AV and Telecom Support expected.
  • May begin to be assigned and learn new technologies to broaden SME coverage for critical apps and services.
Essential Duties
  • Assemble, configure, troubleshoot, and/or repair of computers (desktop, towers, and laptops).
  • Responsibilities include adding, removing, and/or replacing computer peripherals inside the workstations. Ensure all support tickets are resolved in a timely manner
  • Install, configure, modify, and/or troubleshoot Windows Desktop/Laptop OS's.
  • Responsibilities include using Windows Deployment Services to deploy installation of OS, related security patches and service packs.
  • Install, configure, modify, and/or troubleshoot various Windows applications with heavy concentration on Microsoft O365 along with other proprietary banking applications.
  • Add, delete, and modify user and email accounts including editing application configuration files.
  • Responsibilities include setting and modifying file security, moving and copying of files between network drives, setting up network and local printers on client machines, light troubleshooting of connectivity errors between the servers and workstations/laptop.
  • Setup, relocate, and/or replacement of workstations, printers, or laptops between cubicles, offices, floors, buildings, and branches. Light troubleshooting of connectivity issues between local and remote offices.
  • Provide excellent service to all users through courteous, prompt and professional engagement.
  • Act as a backup to perform light network duties such as installing and moving network cables between switches, patch panels, servers, and other network devices,
  • Required to regularly produce high-quality technical documentation (e.g. installation manuals, etc.)
  • After hours schedule rotation as assigned.
Functional Competencies:
  • Bachelors degree or Associates degree in computer science or other applicable technical certifications
  • 3 - 5+ years experience Windows/PC desktop support
  • 3 - 5+ years experience working with Client-based computers
  • Knowledge of network operating system (NOS) and LAN/WAN technology

Job Requirements

 
Desktop Support Apply now