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Desktop Support

(Confidential)

Job Description

Desktop Support 

  We are looking for an experienced (Tier 2 or Tier 3) IT Technician to support its growing managed network service division. The candidate will be responsible for providing both remote and on-site IT user support to outside network service customers.

Qualifications:

•         PC and network support experience, preferably 3+ years experience;

•         Knowledge and experience with managing, maintaining, supporting and troubleshooting servers (including windows), active directory, Microsoft and Windows applications, network support/connectivity, software installation/application, routing and switching, wi-fi, VPN;

•         Excellent customer service and communication skills;

•         Experience working with outside customers and in multiple network environments preferred;

•         Strong problem-solving skills and confidence;

•         Ability to multi-task in a fast-paced environment and operate under pressure;

•         MCSA certification would be helpful but not required;

•         Ability to research and resolve complex network problems that Tier 1 support cannot resolve.

Job Requirements

AS Degree (Or equivalent) with 3+yr desktop support experience 

Willing occasionally to travel to local customers and vendors to assist with IT problems 

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Job Snapshot

Location US-MA-Woburn
Employment Type Full-Time
Pay Type Year
Pay Rate $65,000.00 - $70,000.00 /Year
Store Type IT & Technical

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Terms & Conditions
Snapshot
(Confidential)
Company:
US-MA-Woburn
Location:
Full-Time
Employment Type:
Year
Pay Type:
$65,000.00 - $70,000.00 /Year
Pay Rate:
IT & Technical
Store Type:

Job Description

Desktop Support 

  We are looking for an experienced (Tier 2 or Tier 3) IT Technician to support its growing managed network service division. The candidate will be responsible for providing both remote and on-site IT user support to outside network service customers.

Qualifications:

•         PC and network support experience, preferably 3+ years experience;

•         Knowledge and experience with managing, maintaining, supporting and troubleshooting servers (including windows), active directory, Microsoft and Windows applications, network support/connectivity, software installation/application, routing and switching, wi-fi, VPN;

•         Excellent customer service and communication skills;

•         Experience working with outside customers and in multiple network environments preferred;

•         Strong problem-solving skills and confidence;

•         Ability to multi-task in a fast-paced environment and operate under pressure;

•         MCSA certification would be helpful but not required;

•         Ability to research and resolve complex network problems that Tier 1 support cannot resolve.

Job Requirements

AS Degree (Or equivalent) with 3+yr desktop support experience 

Willing occasionally to travel to local customers and vendors to assist with IT problems 

Desktop Support Apply now