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Desktop System Specialist III

Job Description

Connection Services has a fantastic opportunity through our technical staffing division in Palo Alto, CA. We are looking for a Desktop System Specialist III.

Responsibilities:

•          Provides technical assistance to computer system administration to users by resolving computer problems for clients in person, via telephone or from remote locations. Including answering questions and diagnosing issues for Executives.

•          Maintaining local IT infrastructure, keeping the infrastructure up to date.

•          Responsible for the implementation and operational support of all aspects of client services and systems

•          Interacts with both technical and non-technical personnel, monitors and enforce SLA's and follow problems to resolution.

•          Contributes to development of company IT by participating in projects.


Skills:

•          Manage Service Now incident, request and asset management workflows functions by taking ownership, prioritizing incoming work, and delivering services under Service Level Agreement timelines.

•          Install, configure, and troubleshoot client services such as workstation equipment, Microsoft and other productivity software products, Avaya desk phones, and mobile device technologies following standard procedures and adhering to IT compliance regulations.

•          Support client side interface to Enterprise applications by configuring software or diagnosing issues and collaborating with other IT support organizations for issue resolution.

•          Effectively communicate to technical and non-technical personnel supported technologies and process information.

•          Maintain password, data, and system security for the Desktop services environment according to IT Security processes and standards.

•          Assist maintaining hardware inventory and software licensing information and records for deployment, recovery, and audits.

•          Contribute to department projects such as upgrades and deployment of new supported technologies.

•          Potentially engage internal or external Professional Services and outsourcing functions.

•          Engage in department testing efforts on upcoming new technology deployments and provide documented analysis on any issues.

•          Potentially assist with meeting conferencing or printing support services.

•          Resolve and respond to questions received via telephone, email or other collaboration methods meeting defined SLA's.

•          Attend conference calls and meetings with project team members and carry out assigned project tasks according to project schedule.

•          Occasional domestic or international travel required.

•          Maintain up-to-date documentation and knowledge base articles.

•          Applies all QA Procedures as assigned.

Job Requirements

Requirements:

  • Degree in computer science or equivalent desirable.
  • MCSA, MCSE, Windows 10 and/or SCCM certifications desirable.
  • Executive Support a MUST
  • Windows Server
  • Sound knowledge of and professional technical experience with Intel based PCs
  • Windows 10 OS, MS Office Suite and Office 365
  • Working knowledge and hands on experience in VMware Horizon, storage and networking (Routers and Switches) are desirable.

Send resumes to [email protected] for consideration.

To learn more about Connection or to apply directly through our website, please visit https://recruiting.adp.com/srccar/public/RTI.home?d=External&c=1072441. Register to receive daily job updates!

Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.

Job Snapshot

Location US-CA-Palo Alto
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
Apply

Company Overview

Connection

Connection through its companies, is a leading information technology (IT) solutions provider to business, government, and markets. We offer a broad selection of more than 300,000 brand name products at competitive prices, in conjunction with award-winning service and support that has enabled us to establish a large and loyal customer base. Headquartered in New Hampshire, Connection has been providing computer products, advice, and information to millions of customers for more than three decades. During this time, we've continually been recognized for our commitment to service, one of the company's founding and guiding principles. Today, we serve our customers through our staff of highly trained account managers, our Web sites, and specialized IT product catalogs. Learn More

Contact Information

US-CA-Palo Alto
Rocio Bonilla
800-800-0014 ext 86754
Snapshot
Connection
Company:
US-CA-Palo Alto
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Connection Services has a fantastic opportunity through our technical staffing division in Palo Alto, CA. We are looking for a Desktop System Specialist III.

Responsibilities:

•          Provides technical assistance to computer system administration to users by resolving computer problems for clients in person, via telephone or from remote locations. Including answering questions and diagnosing issues for Executives.

•          Maintaining local IT infrastructure, keeping the infrastructure up to date.

•          Responsible for the implementation and operational support of all aspects of client services and systems

•          Interacts with both technical and non-technical personnel, monitors and enforce SLA's and follow problems to resolution.

•          Contributes to development of company IT by participating in projects.


Skills:

•          Manage Service Now incident, request and asset management workflows functions by taking ownership, prioritizing incoming work, and delivering services under Service Level Agreement timelines.

•          Install, configure, and troubleshoot client services such as workstation equipment, Microsoft and other productivity software products, Avaya desk phones, and mobile device technologies following standard procedures and adhering to IT compliance regulations.

•          Support client side interface to Enterprise applications by configuring software or diagnosing issues and collaborating with other IT support organizations for issue resolution.

•          Effectively communicate to technical and non-technical personnel supported technologies and process information.

•          Maintain password, data, and system security for the Desktop services environment according to IT Security processes and standards.

•          Assist maintaining hardware inventory and software licensing information and records for deployment, recovery, and audits.

•          Contribute to department projects such as upgrades and deployment of new supported technologies.

•          Potentially engage internal or external Professional Services and outsourcing functions.

•          Engage in department testing efforts on upcoming new technology deployments and provide documented analysis on any issues.

•          Potentially assist with meeting conferencing or printing support services.

•          Resolve and respond to questions received via telephone, email or other collaboration methods meeting defined SLA's.

•          Attend conference calls and meetings with project team members and carry out assigned project tasks according to project schedule.

•          Occasional domestic or international travel required.

•          Maintain up-to-date documentation and knowledge base articles.

•          Applies all QA Procedures as assigned.

Job Requirements

Requirements:

  • Degree in computer science or equivalent desirable.
  • MCSA, MCSE, Windows 10 and/or SCCM certifications desirable.
  • Executive Support a MUST
  • Windows Server
  • Sound knowledge of and professional technical experience with Intel based PCs
  • Windows 10 OS, MS Office Suite and Office 365
  • Working knowledge and hands on experience in VMware Horizon, storage and networking (Routers and Switches) are desirable.

Send resumes to [email protected] for consideration.

To learn more about Connection or to apply directly through our website, please visit https://recruiting.adp.com/srccar/public/RTI.home?d=External&c=1072441. Register to receive daily job updates!

Connection, Inc. and all of its subsidiary companies are committed to equal opportunity and proud to be affirmative action employers. All qualified applicants will receive consideration for employment, without regard to race, sex (including pregnancy), color, religion, age, national origin, ancestry, physical or mental disability status, medical condition, sexual orientation, marital status, protected veteran status, and all other characteristics protected by applicable state and federal law.

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