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Desktop Technician

Job Description

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

This position is responsible for providing technical support to end-users in configuration, installation of software and deployment of desktops and laptops. Troubleshoots repairs and debugs complex desktop/laptop hardware, printers and software problems.
This position requires the employee to come into the office every day.

JOB ROLES AND RESPONSIBILITIES:

1. Install and configure operating systems and applications, provide quality assurance to ensure correct operation of products.
2. Install and troubleshoot problems with various common software applications using established procedures
3. Perform hardware component upgrades and replacements
4. Troubleshoot Internet browser issues, synchronization issues, remote access via VPN client software, RSA Security Token, wireless (Cellular broadband and WIFI), and Outlook issues
5. Troubleshoot problems with networked desktops, laptops, smartphones and printers
6. Manage Desktop Support Incident/Task assignments in system of record
7. Provide mentoring and technical guidance to junior team members.
8. Collaborate, coordinate, and communicate across disciplines and departments, specifically with other technical disciplines within IT such as Network, Telecomm, and Server teams to implement cross-functional solutions.
9. Ensure compliance with HIPAA regulations and requirements.
10. Demonstrate Company's Core Competencies and values held within.
11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. 12. Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk and Privileged Role.

JOB SCOPE: The incumbent works under moderate direction and uses independent judgment to identify issues and recommend solutions. Work is varied with moderate complexity, requiring the individual to use a broad range of knowledge gained through experience. The incumbent works with internal and external sources to complete objectives, keeping the needs of customers as a priority when making decisions and taking action.

Job Requirements

* Minimum High School Diploma
* Minimum 3 years IT experience
* Ability to work off hours to support business needs, less than once a month
* Ability to lift up to 50 lbs.
* Knowledge of PC and network troubleshooting.
* Knowledge of Microsoft Office applications and installation procedures. * Microsoft certifications a plus.
* Communication (written, verbal and listening), planning, organizing, analytical, problem-solving, time-management skills and customer service skills

* Ability to assess ramification of issues and prioritize tasks based on business impact.
* Ability to interact with all levels of the organization
* Ability to work in a fast paced team environment
* Ability to understand client/server interactions as it applies to applications
* Ability to use software, hardware and peripherals related to job responsibilities.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental and vision coverage (low copay & deductible
  • Life insurance
  • Short- and long-term disability
  • 401(k) + match
  • Generous Paid Time Off
  • Paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
  • Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, please click here.


Job Snapshot

Location US-MA-Bedford
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

MultiPlan

At MultiPlan, we know that our employees are instrumental to our success and we reward them accordingly. We offer a very competitive compensation and benefits package, an incentive bonus program, service recognition awards and an employee recognition program that honors individuals whose achievements go above and beyond even our high expectations. We invite you to search our listing of current Career Opportunities. One of our top priorities is the career development of our employees. Learn More

Contact Information

US-MA-Bedford
Snapshot
MultiPlan
Company:
US-MA-Bedford
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client's needs and tailoring innovative healthcare cost management solutions.

Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talent individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!

This position is responsible for providing technical support to end-users in configuration, installation of software and deployment of desktops and laptops. Troubleshoots repairs and debugs complex desktop/laptop hardware, printers and software problems.
This position requires the employee to come into the office every day.

JOB ROLES AND RESPONSIBILITIES:

1. Install and configure operating systems and applications, provide quality assurance to ensure correct operation of products.
2. Install and troubleshoot problems with various common software applications using established procedures
3. Perform hardware component upgrades and replacements
4. Troubleshoot Internet browser issues, synchronization issues, remote access via VPN client software, RSA Security Token, wireless (Cellular broadband and WIFI), and Outlook issues
5. Troubleshoot problems with networked desktops, laptops, smartphones and printers
6. Manage Desktop Support Incident/Task assignments in system of record
7. Provide mentoring and technical guidance to junior team members.
8. Collaborate, coordinate, and communicate across disciplines and departments, specifically with other technical disciplines within IT such as Network, Telecomm, and Server teams to implement cross-functional solutions.
9. Ensure compliance with HIPAA regulations and requirements.
10. Demonstrate Company's Core Competencies and values held within.
11. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary. 12. Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk and Privileged Role.

JOB SCOPE: The incumbent works under moderate direction and uses independent judgment to identify issues and recommend solutions. Work is varied with moderate complexity, requiring the individual to use a broad range of knowledge gained through experience. The incumbent works with internal and external sources to complete objectives, keeping the needs of customers as a priority when making decisions and taking action.

Job Requirements

* Minimum High School Diploma
* Minimum 3 years IT experience
* Ability to work off hours to support business needs, less than once a month
* Ability to lift up to 50 lbs.
* Knowledge of PC and network troubleshooting.
* Knowledge of Microsoft Office applications and installation procedures. * Microsoft certifications a plus.
* Communication (written, verbal and listening), planning, organizing, analytical, problem-solving, time-management skills and customer service skills

* Ability to assess ramification of issues and prioritize tasks based on business impact.
* Ability to interact with all levels of the organization
* Ability to work in a fast paced team environment
* Ability to understand client/server interactions as it applies to applications
* Ability to use software, hardware and peripherals related to job responsibilities.

BENEFITS

We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.

Your benefits will include:

  • Medical, dental and vision coverage (low copay & deductible
  • Life insurance
  • Short- and long-term disability
  • 401(k) + match
  • Generous Paid Time Off
  • Paid company holidays
  • Tuition reimbursement
  • Flexible Spending Account
  • Employee Assistance Program
  • Summer Hours

EEO STATEMENT

MultiPlan is an Equal Opportunity Employer and complies with all applicable laws and regulations. Qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under the law, please click here.


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