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Desktop Technician

Job Description

Title            :  Desktop Technician
Location  :  Newport, OR
Duration :  6 Months (Contract to hire)

General Description:

  • The Deskside Service Technician will provide support and maintenance within the organization's desktop computing environment.
  • This includes installing, diagnosing and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance.
  • Support will be performed in person (on-site users) or via telephone/remote control (off-site users).
  • The candidate will be resolving work orders, computer issues, assisting remote users and ticket request handling, requesting equipment. Heavily dealing with Windows 10 and Microsoft 2016
Key Responsibilities:
  • Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems.
  • Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues.
  • Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks.
  • Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff.
  • Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues.
  • Must know when to escalate issues not resolved at this level to management.
  • Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention.
  • Ensure all tickets are resolved within documented service levels. Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem.

Job Requirements

Qualifications:
  • Some moderately heavy lifting (computers, monitors, printers, etc.) is required.
  • Minimum 2 years of experience in a deskside services role supporting end-users; troubleshooting and resolving all aspects of computer hardware and software.
  • Minimum 2 years of experience supporting Windows 10 and Microsoft Office Suite (Office 2016).
  • Dell hardware (laptop, desktop, tablet, 2-in-1) and Apple iPhone experience a plus.
  • Experience supporting audio/video and video teleconferencing equipment a plus.

Job Snapshot

Location US-OR-Newport
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

Zolon Tech Solutions Inc.

Zolon is committed to our customers. The combination of transparency and continuous communication allows us to form a cohesive and effective bond with our customers. Together, we tailor our consistently proven strategies to provide effective and efficient solutions, implemented with the highest quality through our world class processes. Understanding the customer's business problems and goals resolves into the dependable satisfaction of Zolon's delivery of mutually agreed upon solutions. Our dedication to excellence enables creativity in both services and problem solving, and our ultimate motivation is to perpetually provide the client with quality results. Learn More

Contact Information

US-OR-Newport
Harsh Shah
703-636-3559
Snapshot
Zolon Tech Solutions Inc.
Company:
US-OR-Newport
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Title            :  Desktop Technician
Location  :  Newport, OR
Duration :  6 Months (Contract to hire)

General Description:

  • The Deskside Service Technician will provide support and maintenance within the organization's desktop computing environment.
  • This includes installing, diagnosing and maintaining all desktop equipment, printers, software applications and mobile devices to ensure optimal performance.
  • Support will be performed in person (on-site users) or via telephone/remote control (off-site users).
  • The candidate will be resolving work orders, computer issues, assisting remote users and ticket request handling, requesting equipment. Heavily dealing with Windows 10 and Microsoft 2016
Key Responsibilities:
  • Ensure proper day-to-day operation of technology applications and equipment by identifying, researching and resolving technical problems.
  • Provide deskside assistance to resolve technology issues and provide how-to knowledge transfer to end users on a variety of computer-related issues.
  • Perform scheduled moves, installations, and cancellations, as well as other MAC-related tasks.
  • Provide quality level II support for users with a high degree of customer satisfaction, technical knowledge and timeliness either by resolving the issue or escalating and coordinating efforts of other Information Technology staff.
  • Solve technical issues and/or investigate elevated issues by confirming the validity of the problem and seeking known solutions to more complex problems or issues.
  • Must know when to escalate issues not resolved at this level to management.
  • Utilize ServiceNow for issue tracking, ensuring all user requests for assistance are accompanied by a ticket and all tickets requiring follow-up work and/or calls receive appropriate attention.
  • Ensure all tickets are resolved within documented service levels. Interact with asset management, network services, software systems engineering, applications development and/or printer maintenance services to restore service and/or identify and correct core problem.

Job Requirements

Qualifications:
  • Some moderately heavy lifting (computers, monitors, printers, etc.) is required.
  • Minimum 2 years of experience in a deskside services role supporting end-users; troubleshooting and resolving all aspects of computer hardware and software.
  • Minimum 2 years of experience supporting Windows 10 and Microsoft Office Suite (Office 2016).
  • Dell hardware (laptop, desktop, tablet, 2-in-1) and Apple iPhone experience a plus.
  • Experience supporting audio/video and video teleconferencing equipment a plus.
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Desktop Technician Apply now