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Developer Support Specialist II

Ascent

Job Description

Job Req: 19-08533
Job Title: Developer Support Specialist II
Job Location: San Fransisco, CA
Job Type: Contract


Overview:
Cloud Talent Solution Machine Learning based API offering that enables enterprise customers (such as staffing agencies and job boards) to more effectively surface-up relevant jobs and candidates to job seekers and recruiters respectively. It is part of a XXX-wide commitment to help people find jobs more easily. Cloud Talent Solution provides plug and play access to recruitment-specific machine learning capabilities, enabling the entire recruiting ecosystem - company career sites, job boards, applicant tracking systems, and staffing agencies to improve their job site engagement and candidate conversion.

Overall Responsibilities:
Be the technical support face of our product Build/maintain relationships with high value customers Guide partners through technical best practices. Provide integration support, code samples, etc for the Cloud Talent Solution product offering

Top 3 Daily Responsibilities:
  1. Provide technical support and troubleshooting to customers, partners, and developers using APIs.
  2. Create reproducible test cases, file bug reports, and coordinate delivery of fixes.
  3. Interact with engineering, operations, and cross-functional management regularly on high profile technical issues.
Additional Responsibilities: Write code samples for API documentation Write tutorials and sample applications that leverage our APIs.

Required Skills:
  • Bachelor's Degree in Computer Science (or related technical field) Excellent communication skills, both verbal and written Moderate understanding of APIs and web frameworks Ability to write code fluently in any programming language (JavaScript, Python, PHP, Java, Ruby, .NET, C#)
  • Familiar with best practices of API documentation Able to work with customer representatives at all levels and provide technical perspectives, solutions and support
  • Ability to communicate technical concepts clearly and effectivelyMandatory:
Mandatory:
  • Supporting APIs, familiarity with at least one programming language, customer communications and technical support, technical troubleshooting, attention to detail in reading/writing English
Desired:
  • Fluency in Java or Python or C++ or C#
  • API support

Job Requirements

 
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Job Snapshot

Location US-CA-Sunnyvale
Employment Type Contractor
Pay Type Hour
Pay Rate N/A
Store Type IT & Technical

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Terms & Conditions
Snapshot
Ascent
Company:
US-CA-Sunnyvale
Location:
Contractor
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Job Req: 19-08533
Job Title: Developer Support Specialist II
Job Location: San Fransisco, CA
Job Type: Contract


Overview:
Cloud Talent Solution Machine Learning based API offering that enables enterprise customers (such as staffing agencies and job boards) to more effectively surface-up relevant jobs and candidates to job seekers and recruiters respectively. It is part of a XXX-wide commitment to help people find jobs more easily. Cloud Talent Solution provides plug and play access to recruitment-specific machine learning capabilities, enabling the entire recruiting ecosystem - company career sites, job boards, applicant tracking systems, and staffing agencies to improve their job site engagement and candidate conversion.

Overall Responsibilities:
Be the technical support face of our product Build/maintain relationships with high value customers Guide partners through technical best practices. Provide integration support, code samples, etc for the Cloud Talent Solution product offering

Top 3 Daily Responsibilities:
  1. Provide technical support and troubleshooting to customers, partners, and developers using APIs.
  2. Create reproducible test cases, file bug reports, and coordinate delivery of fixes.
  3. Interact with engineering, operations, and cross-functional management regularly on high profile technical issues.
Additional Responsibilities: Write code samples for API documentation Write tutorials and sample applications that leverage our APIs.

Required Skills:
  • Bachelor's Degree in Computer Science (or related technical field) Excellent communication skills, both verbal and written Moderate understanding of APIs and web frameworks Ability to write code fluently in any programming language (JavaScript, Python, PHP, Java, Ruby, .NET, C#)
  • Familiar with best practices of API documentation Able to work with customer representatives at all levels and provide technical perspectives, solutions and support
  • Ability to communicate technical concepts clearly and effectivelyMandatory:
Mandatory:
  • Supporting APIs, familiarity with at least one programming language, customer communications and technical support, technical troubleshooting, attention to detail in reading/writing English
Desired:
  • Fluency in Java or Python or C++ or C#
  • API support

Job Requirements

 
Developer Support Specialist II Apply now