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Developer

Job Description

•         The
Help Desk team is responsible for phone and email support of over 10,000 system
users and over 50,000 customers.

•         The
help desk team member interacts with users to resolve problems, questions or
requests over phone, fax or through email.

•         The
help desk agent may also interact with customers to resolve billing-related
inquiries as part of an Information Technology application outsourcing service
delivery team.

•         The
agent builds and demonstrates a working knowledge of the supported application
system, its associated financial system interfaces, and the customer
registration system.

•         This
agent responds to user requests and issues and resolves them courteously,
quickly and correctly.

•         This
team member also interacts with other members of the help desk team and
escalates issues, as needed.

•         The
Help Desk team is responsible for phone and email support of over 10,000 system
users and over 50,000 customers.

•         The
help desk team member interacts with users to resolve problems, questions or
requests over phone, fax or through email.

•         The
help desk agent may also interact with customers to resolve billing-related
inquiries as part of an Information Technology application outsourcing service
delivery team.

•         The
agent builds and demonstrates a working knowledge of the supported application
system, its associated financial system interfaces, and the customer
registration system.

•         This
agent responds to user requests and issues and resolves them courteously,
quickly and correctly.

•         This
team member also interacts with other members of the help desk team and
escalates issues, as needed.

 Responsibilities:

•         Interacting
with customers to resolve billing-related inquiries as part of an Information
Technology application outsourcing service delivery team.

•         Builds
and demonstrates a working knowledge of the supported application system, its
associated financial system interfaces, and the customer registration system.

•         Responds
to user requests and issues and resolves them courteously, quickly and
correctly.

•         This
team member also interacts with other members of the help desk team and
escalates issues, as needed.

 Minimum Qualifications:

•         Bachelor's
degree

•         MS
Office experience

•         2 years
of Helpdesk support experience

Microsoft Office,helpdesk,technical,tech support

Business Analyst,COM,Data Analysis,Focus,Management,Microsoft Access,Project Management,Research,Software Development,SQL

Job Requirements

 

Job Snapshot

Location US-NJ-North Brunswick Township
Employment Type Full-Time
Pay Type Hour
Pay Rate N/A
Store Type Other
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Company Overview

Collabera

At Collabera, you get a chance to do great work with some of the brightest people, without the frustration of being a nameless face in a sea of cubicles. We promote a culture of transparency and openness that embraces enthusiasm and passion. If you have what it takes, we want you to follow your passion. Whether that means working on cutting edge technology, understanding and overcoming business challenges, becoming a cross-discipline general practitioner or something else entirely. Learn More

Contact Information

US-NJ-North Brunswick Township
Dhruv Patel
9738521383
Snapshot
Collabera
Company:
US-NJ-North Brunswick Township
Location:
Full-Time
Employment Type:
Hour
Pay Type:
N/A
Pay Rate:
Other
Store Type:

Job Description

•         The
Help Desk team is responsible for phone and email support of over 10,000 system
users and over 50,000 customers.

•         The
help desk team member interacts with users to resolve problems, questions or
requests over phone, fax or through email.

•         The
help desk agent may also interact with customers to resolve billing-related
inquiries as part of an Information Technology application outsourcing service
delivery team.

•         The
agent builds and demonstrates a working knowledge of the supported application
system, its associated financial system interfaces, and the customer
registration system.

•         This
agent responds to user requests and issues and resolves them courteously,
quickly and correctly.

•         This
team member also interacts with other members of the help desk team and
escalates issues, as needed.

•         The
Help Desk team is responsible for phone and email support of over 10,000 system
users and over 50,000 customers.

•         The
help desk team member interacts with users to resolve problems, questions or
requests over phone, fax or through email.

•         The
help desk agent may also interact with customers to resolve billing-related
inquiries as part of an Information Technology application outsourcing service
delivery team.

•         The
agent builds and demonstrates a working knowledge of the supported application
system, its associated financial system interfaces, and the customer
registration system.

•         This
agent responds to user requests and issues and resolves them courteously,
quickly and correctly.

•         This
team member also interacts with other members of the help desk team and
escalates issues, as needed.

 Responsibilities:

•         Interacting
with customers to resolve billing-related inquiries as part of an Information
Technology application outsourcing service delivery team.

•         Builds
and demonstrates a working knowledge of the supported application system, its
associated financial system interfaces, and the customer registration system.

•         Responds
to user requests and issues and resolves them courteously, quickly and
correctly.

•         This
team member also interacts with other members of the help desk team and
escalates issues, as needed.

 Minimum Qualifications:

•         Bachelor's
degree

•         MS
Office experience

•         2 years
of Helpdesk support experience

Microsoft Office,helpdesk,technical,tech support

Business Analyst,COM,Data Analysis,Focus,Management,Microsoft Access,Project Management,Research,Software Development,SQL

Job Requirements

 
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