Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Duties and Responsibilities:Deliver high quality Applications consulting services & solutions to our customers, including business transformation resultsAchieve personal billable utilization targetsDirect personnel management for a group of employeesRepresent the company internally and externally and acquire new businessStrategic thought leadership and influence of executives, managers, and employeesFurther develop Stefanini's Data Business Solutions Inc. methodology and teach others for successful project deliveryLead strategic and tactical planning activities for developing new skills to meet market needsIdentifying strategic partnership needs, evaluate partners, and enable collaboration to meet our delivery/execution goalsImplement improvements that result in revenue and EBIT growthSupport presales discovery, demo, risk assessment, and contractual reviewsDrive end-to-end customer engagement by delivering insights across flexible economic models that align cost to consumption, delivery to realized outcomes and engagement accountability to a truly collaborative partnership.Lead delivery teams to ensure quality delivery of services, enhance customer satisfaction, define, and advance performance metrics (KPIs), escalation management, provide feedback to team & drive continuous improvement opportunitiesSet up and lead effective governance and program management office processes to manage the solution, decision making, deliverables, stage gates, schedule, resources, and costsMonitor and manage team goals and performance and ensure team understands how they align and relate to broader business goals and strategiesDeep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to successful resolution. Be hands-on when needed to help your team solve problems and get through crunch periods