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Engineer - Unified Communications (REMOTE)

Job Description

Ref ID: 04860-9502281061

Classification: Engineer - Unified Communications (REMOTE)

Compensation: $46.00 to $49.00 hourly

One of our client's in the Madison area is in search of an Engineer experienced with Cisco Unified Communications technologies to join their team. This position can be on-site in Fitchburg, Vernon Hills IL, or work remotely. This position is Monday through Friday, 8am - 5pm with rare overtime.
This is a 6-month contract with availability for extension and possible conversion to FTE. **W2 only, client will not permit us to submit Corp-to-Corp or 1099 candidates for this position**

Role Overview
Our client's vision is to be THE national provider of Managed Services. They'll achieve this reputation by continuing to delight their customers and being the employer of choice for Managed Services. Their engineers are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Their engineers are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills

Key Areas of Responsibility
Perform client consulting in Cisco based Unified Communications
Design, plan, and implement solutions using the latest technology
Provide innovative technical solutions to complex hardware/software problems.
Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
Provide detailed and effective communication to internal and external customers
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
Participate in various client projects intended to continually improve/upgrade technology infrastructures
Create and execute test plans to meet project requirements for assigned components
Identify and communicate potential opportunities for cross-selling to the sales team
Manage time and expense to meet or exceed expectations defined in the Statement of Work
Provide high quality content deliverables using the appropriate document templates
Ensure solution is implemented as designed to the customers satisfaction and approval

Job Requirements

Minimum of 3 year engineering experience
BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.

Other Preferred Qualifications
In depth experience with Cisco Unified Communications (UCM, CME, CUC, CUE, CCE, CCX, MRA, Expressways, B2B Video, TPX and Video Endpoints, Firewalls, Cisco LAN Switches, Routers and Voice Gateways, CUBE, etc)
Detailed knowledge and understanding of SIP Protocol
Experience with call flow analysis
Experience in Cisco PBX and/or Call Center systems engineering experience
Previous experience developing and delivering complex technical presentations
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
Ability to establish customer trust and confidence in the Managed Services knowledge of and concern for customers business needs.
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
Critical attention to detail and solid creative problem solving skills.
Ability to perform intermediate root cause analysis.
Strong organizational, analytical, and problem solving skills.
Customer Service focused and a high level of professionalism.
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
Must have good time management skills and be able to meet rigid and urgent assignment schedules.

Additional Qualifications
In depth QOS design and implementation experience
Experience with Pexip
Minimum of one year experience in programming or analytical work
CCNA, CCNP or CCDP certification preferred
Excellent communication skills
Hands-on experience in a large Data Center environment

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Job Snapshot

Location US-WI-Madison
Employment Type Full-Time
Pay Type Hour
Pay Rate $46.00 - $49.00 /Hour
Store Type Engineering & Aerospace, IT & Technical, Creative & Design
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Company Overview

Robert Half Technology

With more than 100 locations worldwide, Robert Half Technology is a leading provider of technology professionals on a project and full-time basis for initiatives ranging from web development and systems integration to network security and technical support. Learn More

Contact Information

US-WI-Madison
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Snapshot
Robert Half Technology
Company:
US-WI-Madison
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$46.00 - $49.00 /Hour
Pay Rate:
Engineering & Aerospace, IT & Technical, Creative & Design
Store Type:

Job Description

Ref ID: 04860-9502281061

Classification: Engineer - Unified Communications (REMOTE)

Compensation: $46.00 to $49.00 hourly

One of our client's in the Madison area is in search of an Engineer experienced with Cisco Unified Communications technologies to join their team. This position can be on-site in Fitchburg, Vernon Hills IL, or work remotely. This position is Monday through Friday, 8am - 5pm with rare overtime.
This is a 6-month contract with availability for extension and possible conversion to FTE. **W2 only, client will not permit us to submit Corp-to-Corp or 1099 candidates for this position**

Role Overview
Our client's vision is to be THE national provider of Managed Services. They'll achieve this reputation by continuing to delight their customers and being the employer of choice for Managed Services. Their engineers are responsible for the development and delivery of our Managed Services offerings. Engineers apply the necessary technical breadth to providing top level technical support services and operational leadership, including problem resolution, and technical change implementation for Managed Services clients. Their engineers are smart, hardworking individuals with top level experience and enjoy working on highly visible, technically challenging projects and service offerings. They are high caliber, well rounded professionals who are passionate about emerging technology, with exceptional customer service and communication skills

Key Areas of Responsibility
Perform client consulting in Cisco based Unified Communications
Design, plan, and implement solutions using the latest technology
Provide innovative technical solutions to complex hardware/software problems.
Provide design, implementation, technical support services and consulting to Managed Services clients to meet their business needs.
Provide detailed and effective communication to internal and external customers
Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person.
Participate in various client projects intended to continually improve/upgrade technology infrastructures
Create and execute test plans to meet project requirements for assigned components
Identify and communicate potential opportunities for cross-selling to the sales team
Manage time and expense to meet or exceed expectations defined in the Statement of Work
Provide high quality content deliverables using the appropriate document templates
Ensure solution is implemented as designed to the customers satisfaction and approval

Job Requirements

Minimum of 3 year engineering experience
BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable.

Other Preferred Qualifications
In depth experience with Cisco Unified Communications (UCM, CME, CUC, CUE, CCE, CCX, MRA, Expressways, B2B Video, TPX and Video Endpoints, Firewalls, Cisco LAN Switches, Routers and Voice Gateways, CUBE, etc)
Detailed knowledge and understanding of SIP Protocol
Experience with call flow analysis
Experience in Cisco PBX and/or Call Center systems engineering experience
Previous experience developing and delivering complex technical presentations
Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels.
Ability to establish customer trust and confidence in the Managed Services knowledge of and concern for customers business needs.
History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines.
Critical attention to detail and solid creative problem solving skills.
Ability to perform intermediate root cause analysis.
Strong organizational, analytical, and problem solving skills.
Customer Service focused and a high level of professionalism.
Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment.
Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment.
Must have good time management skills and be able to meet rigid and urgent assignment schedules.

Additional Qualifications
In depth QOS design and implementation experience
Experience with Pexip
Minimum of one year experience in programming or analytical work
CCNA, CCNP or CCDP certification preferred
Excellent communication skills
Hands-on experience in a large Data Center environment

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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