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Entry Level- Call Center

Ascent Services Group

Job Description

Job Profile Summary
Member Agents are responsible for responding to basic to moderately complex member telephone calls in the 19 threshold languages, handling requests for claims detail reports (CDRs), responding to written member inquiries and conducting outbound call campaigns.

Essential Job Functions
  • Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
  • Researches member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
  • Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries and updates member history with results of inquiry to include proper documentation.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Completes
  • Conducts outbound calls to members in response to voicemail inquiries, customer direction or other business needs.
 
Basic Qualifications
  • High school diploma or G.E.D.
  • 6 months minimum, prefer one or more years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software
Other Qualifications
  • Business and analytical problem solving skills
  • Communication skills
  • Ability to work independently
  • Ability to follow oral and written directions
Work Environment
  • Office environment
  • May require shift or remote work

Job Requirements

 
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Job Snapshot

Location US-CA-Roseville
Employment Type Contractor
Pay Type Hour
Pay Rate $14.00 - $15.00 /Hour
Store Type Other

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Terms & Conditions
Snapshot
Ascent Services Group
Company:
US-CA-Roseville
Location:
Contractor
Employment Type:
Hour
Pay Type:
$14.00 - $15.00 /Hour
Pay Rate:
Other
Store Type:

Job Description

Job Profile Summary
Member Agents are responsible for responding to basic to moderately complex member telephone calls in the 19 threshold languages, handling requests for claims detail reports (CDRs), responding to written member inquiries and conducting outbound call campaigns.

Essential Job Functions
  • Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards calls to appropriate personnel.
  • Researches member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
  • Records calls in a customer relationship management (CRM) ticketing solution, resolves written member requests/inquiries and updates member history with results of inquiry to include proper documentation.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Completes
  • Conducts outbound calls to members in response to voicemail inquiries, customer direction or other business needs.
 
Basic Qualifications
  • High school diploma or G.E.D.
  • 6 months minimum, prefer one or more years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with fax machines, computer software, and telephone technology
  • Experience working with and skilled in the use of help desk software
Other Qualifications
  • Business and analytical problem solving skills
  • Communication skills
  • Ability to work independently
  • Ability to follow oral and written directions
Work Environment
  • Office environment
  • May require shift or remote work

Job Requirements

 
Entry Level- Call Center Apply now