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Entry-Level Software Support Specialist

Job Description


Our client is seeking an Entry-Level Software Support Specialist for an exciting contract to hire scenario. Entry-Level Software Support Specialist will responsible for providing excellent customer support for installing/troubleshooting software, hardware enhancements, upgrades and scheduled maintenance while documenting processes and issues accurately.

DUTIES:

  • Install and Configure software on customer sites remotely
  • Provide excellent customer support via phone or email to assist in troubleshooting issues that may include software, hardware or networking issues, in a high-volume capacity
  • Document all activities and customer contact into a CRM software
  • May include minimal Customer training
  • Maintain organization information
  • Show initiative and act independently to resolve tasks, manage multiple priorities and follow through on tasks to completion.
  • Ability to be flexible and complete tasks outside of normal business hours (if needed)



REQUIREMENTS:

  • 2+ years of customer service experience
  • 2+ years of IT work experience
  • 30 wpm typing speed
  • Strong working knowledge of laptop/desktop computers (Dell, IBM, HP, Toshiba, etc.)
  • Strong knowledge of server O/S and hardware technologies (Windows, OSX, Linux/Unix)
  • CCENT Certification preferred
  • CCNA Certification a plus
  • Oracle or SQL Database Certification a plus

Job Requirements

 

Job Snapshot

Location US-CO-Colorado Springs
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

SNI Technology

SNI Technology® is one of the fastest growing technology recruitment companies in the country specializing in technical careers and temporary jobs. We uniquely align with our clients and the candidates we represent, because our staff is hired from the industry we serve. We offer technical talent and employment opportunities on a contract, contract–to–hire, and a direct–hire basis in a wide variety of disciplines from helpdesk professionals to the most cutting-edge software architects. Learn More

Contact Information

US-CO-Colorado Springs
SNI Technology
Snapshot
SNI Technology
Company:
US-CO-Colorado Springs
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


Our client is seeking an Entry-Level Software Support Specialist for an exciting contract to hire scenario. Entry-Level Software Support Specialist will responsible for providing excellent customer support for installing/troubleshooting software, hardware enhancements, upgrades and scheduled maintenance while documenting processes and issues accurately.

DUTIES:

  • Install and Configure software on customer sites remotely
  • Provide excellent customer support via phone or email to assist in troubleshooting issues that may include software, hardware or networking issues, in a high-volume capacity
  • Document all activities and customer contact into a CRM software
  • May include minimal Customer training
  • Maintain organization information
  • Show initiative and act independently to resolve tasks, manage multiple priorities and follow through on tasks to completion.
  • Ability to be flexible and complete tasks outside of normal business hours (if needed)



REQUIREMENTS:

  • 2+ years of customer service experience
  • 2+ years of IT work experience
  • 30 wpm typing speed
  • Strong working knowledge of laptop/desktop computers (Dell, IBM, HP, Toshiba, etc.)
  • Strong knowledge of server O/S and hardware technologies (Windows, OSX, Linux/Unix)
  • CCENT Certification preferred
  • CCNA Certification a plus
  • Oracle or SQL Database Certification a plus

Job Requirements

 
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Entry-Level Software Support Specialist Apply now