- Responsible for providing white glove technical assistance and support related to computer systems, hardware, or software of company executives. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Secondary responsibility is to assist with IT Operation projects.
- The Executive Support Specialist will primarily provide white-glove technical support the company’s Executive users on various technical issues and requests relating to hardware, software, access, and peripherals or any other business-critical tasks that is required. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The support specialist must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, while providing white glove service and attitude.
- The Specialist will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment as well as supporting the lab environment. This position may require independent work, sharing information and assisting others with work orders.
- The Specialist’s secondary role is to assist with IT Operation deployment projects. Experience with Intune or AirWatch, Microsoft Exchange, Active Directory, ServiceNow, Zoom, Microsoft Teams would be ideal.