The Field Engineer is responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. This position is also responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment ( Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. Performs, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.). Also performs upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request. Updates asset management systems.
The ideal candidate for this position possesses 2 - 4 years formal IT training or 3+ years equivalent experience. This position also requires an A+ Certification. Basic Network/Server and application knowledge (MS Office, Outlook, etc.) is also required. Candidate must have troubleshooting skills (hardware/software) and XP workstation and peripheral knowledge. Previous airline experience is preferred. Candidate must have a valid driver's license. Candidate must have excellent verbal and written skills. Must possess the technical expertise to apply relevant technical processes to appropriate business needs. Additionally, candidate must have the ability to deliver quality work on time and translate planning into action by following applicable established procedures or methodologies.