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Field Support Engineer

Job Description

Technician-Systems - III

Hookset, NH

07 Months +

Description: JOB TITLE: Network Assurance Field Support Engineer

Must Have skills:

  • Strong Technical Skills
  • Ability to dig into details to troubleshoot complex problems
  • Ability to multitask and avoid things falling through the cracks
  • Friendly customer-service orientation
  • Team player with the ability to take ownership of work
  • Patience with team members and general contractors while troubleshooting network issues.
  • Thorough, vigilant, and detail-oriented
  • Knowledge of the following technologies: CDMA, EVDO, LTE and VoLTE operations.
  • Knowledge of antenna system RF concepts.

Desired Skills:

  • Electronics training in telecommunications, two-way radio, paging, or microwave radio.
  • Training in data communications, digital communications, operating systems and applications, computer support, project management, or power.
  • Mobile Voice and Data Network infrastructure experience
  • Experience troubleshooting antenna systems from the transmitter to antenna.
  • Experience in PIM/VSWR/MIMO/RET including knowledge of fiber and LTE remote radio heads.
  • Training in the following areas: data communications, digital communications, operating systems and applications, telecommunications, computer support, project management, and/or power.

Job Duties:

  • Remotely supporting general contractors upgrading radio equipment on cell site antenna systems.
  • Maintaining performance of the network to deliver a quality customer experience
  • Developing and maintaining close partnerships with Field Assurance and System Performance Engineers to analyze, troubleshoot, and resolve network issues that may arise during antenna system upgrades

Education/Certifications:

  • Bachelor's degree or three or more years of relevant work experience.

Job Requirements

 

Job Snapshot

Location US-NH-Hooksett
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

AIC (part of ACS Group)

Analysts International Corporation (AIC) is an IT services firm fully dedicated to the success and satisfaction of its customers. From IT staffing to project-based solutions, AIC provides a broad range of services designed to help businesses and government agencies drive value, control costs and deliver on the promise of a more efficient and productive enterprise. Learn More

Contact Information

US-NH-Hooksett
AIC
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Snapshot
AIC (part of ACS Group)
Company:
US-NH-Hooksett
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description

Technician-Systems - III

Hookset, NH

07 Months +

Description: JOB TITLE: Network Assurance Field Support Engineer

Must Have skills:

  • Strong Technical Skills
  • Ability to dig into details to troubleshoot complex problems
  • Ability to multitask and avoid things falling through the cracks
  • Friendly customer-service orientation
  • Team player with the ability to take ownership of work
  • Patience with team members and general contractors while troubleshooting network issues.
  • Thorough, vigilant, and detail-oriented
  • Knowledge of the following technologies: CDMA, EVDO, LTE and VoLTE operations.
  • Knowledge of antenna system RF concepts.

Desired Skills:

  • Electronics training in telecommunications, two-way radio, paging, or microwave radio.
  • Training in data communications, digital communications, operating systems and applications, computer support, project management, or power.
  • Mobile Voice and Data Network infrastructure experience
  • Experience troubleshooting antenna systems from the transmitter to antenna.
  • Experience in PIM/VSWR/MIMO/RET including knowledge of fiber and LTE remote radio heads.
  • Training in the following areas: data communications, digital communications, operating systems and applications, telecommunications, computer support, project management, and/or power.

Job Duties:

  • Remotely supporting general contractors upgrading radio equipment on cell site antenna systems.
  • Maintaining performance of the network to deliver a quality customer experience
  • Developing and maintaining close partnerships with Field Assurance and System Performance Engineers to analyze, troubleshoot, and resolve network issues that may arise during antenna system upgrades

Education/Certifications:

  • Bachelor's degree or three or more years of relevant work experience.

Job Requirements

 
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Field Support Engineer Apply now