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Field Support Technician

Job Description

Stefanini Group is looking for a Field Service Technician for a globally recognized leader in materials, chemicals and solutions company based Harve De Grace, MD!

For interested applicants, click the apply button or you may reach out to Rogelio Agas at (248) 936-5010 / Aimee. Cuevas@stefanini.com for faster processing. Thank you.

No C2C
What will you do?

  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned
  • Job Requirements

    What do you need to succeed?
  • Must be safety conscious at all times
  • Experience supporting Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks

  • Desired Characteristics
  • A Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma
  • Job Snapshot

    Location US-MD-Havre De Grace
    Employment Type Contractor
    Pay Type Year
    Pay Rate $40,000.00 - $50,000.00 /Year
    Store Type IT & Technical
    Apply

    Company Overview

    Stefanini

    Stefanini brings decades of IT outsourcing expertise to clients around the globe. We support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Our service offerings include: IT infrastructure outsourcing (helpdesk/desktop services and data center), application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions. Our more than 24,000 employees delivering support in 35 languages, within 88 offices with a direct presence in 40 countries across the Americas, Europe, Africa, Australia and Asia is why our IT outsourcing solutions are used by some of the largest multinational companies in the world. Learn More

    Contact Information

    US-MD-Havre De Grace
    Aimee Cuevas
    1 (248) 936-5010
    Snapshot
    Stefanini
    Company:
    US-MD-Havre De Grace
    Location:
    Contractor
    Employment Type:
    Year
    Pay Type:
    $40,000.00 - $50,000.00 /Year
    Pay Rate:
    IT & Technical
    Store Type:

    Job Description

    Stefanini Group is looking for a Field Service Technician for a globally recognized leader in materials, chemicals and solutions company based Harve De Grace, MD!

    For interested applicants, click the apply button or you may reach out to Rogelio Agas at (248) 936-5010 / Aimee. Cuevas@stefanini.com for faster processing. Thank you.

    No C2C
    What will you do?

  • Supporting IT equipment in large corporate environment
  • Desktop/laptop tech support
  • Windows 7/10 operating systems
  • Support mobile devices, printers, scanners, wireless, VPN, etc.
  • IMAC Support - IT equipment Install/Move/Add/Change
  • Maintain repairs, spare parts, and components
  • Research and troubleshoot problems
  • Maintain system configurations and documentation
  • Track and resolve customer incidents and requests through the client's ticketing tool
  • Troubleshoot and resolve hardware and software issues for Windows devices
  • Backup, restoration, and migration of user data
  • Smart Hands support with networking, server, and telecommunications technologies
  • Printer and peripheral device support
  • Inventory management of IT assets including asset auditing
  • Ability to research and follow appropriate KB articles
  • Ability to work on-call and other after-hours support needs
  • May provide Executive support
  • Various other tasks associated with deskside services
  • May need to be available to provide support at other client locations as needed
  • Other duties as assigned
  • Job Requirements

    What do you need to succeed?
  • Must be safety conscious at all times
  • Experience supporting Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
  • Able to uphold a positive attitude at all times, even under stressful conditions
  • Experience supporting remote facilities and users
  • Excellent verbal and written communication skills
  • High level of professionalism and strong personal interaction skills
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Ability to prioritize and complete all work tasks with minimal supervision
  • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
  • Ability and willingness to learn new technologies
  • High School Diploma (required)
  • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
  • Proven ability to handle challenging, rapid-response user support
  • Proven ability to balance, prioritize and organize multiple tasks

  • Desired Characteristics
  • A Certification
  • Microsoft Certified Professional (MCP)
  • ITIL Foundations
  • Lean Six Sigma
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    Field Support Technician Apply now