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Genesys Routing Engineer

Job Description

Genesys Routing Engineer
Hartford, CT | Option for Remote
6 Month Contract-To-Hire
$50/hr. | $120,000
*We are unable to provide visa sponsorship at this time.*

In this position as a Genesys Routing Engineer, you will be working with the contact center services group that is responsible for managing and designing the Call Flows for the various businesses of the company. You will be working on migrating existing call flows designed on Cisco ICM platform and moving them to new Genesys call center platform.

Minimum Qualifications

5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)

  • 5+ years of Configuration management tools
  • Experience in developing Routing workflows using Composer / IR
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills

Nice to Have Skills

  • Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI/CD approach
  • Experience using Cyara for call flow automation testing
  • Genesys certification in Routing

Responsibilities

  • Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
  • Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
  • Coordinate activities with other technical and functional areas as required
  • Work may include sensitive healthcare information, data, trends, or claims
  • Support other team members, removing technical roadblocks, and suggest new technical solutions

ABOUT EIGHT ELEVEN

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.






Job Requirements

 

Job Snapshot

Location US-CT-Hartford
Employment Type Full-Time
Pay Type Year
Pay Rate $0.00 - $120,000.00 /Year
Store Type Health Care, IT & Technical, Other
Apply

Company Overview

Brooksource

Brooksource is an IT Services Company, specializing in the recruitment and placement of high level IT professionals. We offer competitive compensation, paid holidays, 401k, health benefits, flexible work schedules and just about anything a top tier candidate would demand. Our diverse client base covers all industries and provides us the opportunity to place you, the candidate, in positions that span the entire IT spectrum. Learn More

Contact Information

US-CT-Hartford
Julie Maloney
Snapshot
Brooksource
Company:
US-CT-Hartford
Location:
Full-Time
Employment Type:
Year
Pay Type:
$0.00 - $120,000.00 /Year
Pay Rate:
Health Care, IT & Technical, Other
Store Type:

Job Description

Genesys Routing Engineer
Hartford, CT | Option for Remote
6 Month Contract-To-Hire
$50/hr. | $120,000
*We are unable to provide visa sponsorship at this time.*

In this position as a Genesys Routing Engineer, you will be working with the contact center services group that is responsible for managing and designing the Call Flows for the various businesses of the company. You will be working on migrating existing call flows designed on Cisco ICM platform and moving them to new Genesys call center platform.

Minimum Qualifications

5+ years of Routing Development Experience in Contact Center Solutions (Voice, IVR and Multi-channel)

  • 5+ years of Configuration management tools
  • Experience in developing Routing workflows using Composer / IR
  • Experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and URS
  • Working knowledge of Genesys/Cisco Framework, reporting, routing and multi-channel components
  • Ability to architect routing design and development for new solutions that will be implemented for the customer
  • Clear understanding of reporting (GIM/ICON) schema and impacts to reporting with respect to routing changes
  • Experience in troubleshooting routing issues in production on call
  • Excellent Communication and interpersonal skills

Nice to Have Skills

  • Experience on Build automation tools such as Anthill Pro, XL Deploy, and Jenkins to support CI/CD approach
  • Experience using Cyara for call flow automation testing
  • Genesys certification in Routing

Responsibilities

  • Develop new and/or enhance existing application or system code as assigned or provided in technical specifications
  • Perform the day to day functions such as running of existing programs, applications, jobs, reviewing logs for errors, writing or editing software and code, performing testing activities, and updating documentation
  • Coordinate activities with other technical and functional areas as required
  • Work may include sensitive healthcare information, data, trends, or claims
  • Support other team members, removing technical roadblocks, and suggest new technical solutions

ABOUT EIGHT ELEVEN

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it's contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That's the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.






Job Requirements

 
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