**9 Month initial contract period to permanent hire**
- Provides second tier support for HR service center requests as identified by HR management system end users. Identifies, researches, and resolves technical problems/requests.
- Responds to telephone calls, email and system generated requests for HR technical support.
- Documents, tracks, and monitors request in service center technology to ensure timely resolution.
- May use basic process improvement techniques to identify and resolve opportunities for improvements.
- Simulates user issues to resolve operating difficulties.
- May interact with network services, HR project managers, or application development resources in resolution of issues. Handles special projects, as assigned.
- Works under limited supervision.
- Strong computer skills including working knowledge of MS Office software packages, HR specific technology and HR service center technology.