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Help Desk / Service Desk Associate

Job Description


Job RESPONSIBILTIES:

  • Provides first-line support for 6,500 users on all software applications.
  • Troubleshoots PC-related hardware and software problems logs, assigns and tracks user reported incidents in ServiceNow
  • Provisions and supports PKI Smart Cards;
  • Occasional specialized support in applications software such as PMTI, Profit, Lawson, and Cerner
  • Develops user documentation including reference manuals, user guides, getting started manuals, tutorials and on-line help for applications software
  • Test software (both developed and purchased) to ensure Quality Assurance is achieved both by determining that all software works as designed or planned, and that user requirements are fully satisfied.
  • Capability to diagnose hardware and software problems and implement corrective measures
  • Reports security events
  • Hours 8:30-5:30pm Mon-Fri. Rotating on-call schedule every 7 weeks, 4-12pm Mon. Fri. From Home, and On-Call 12am-6:30am Mon.-Fri/ 24 hr. weekends followed by 9am to 6pm in office schedule.


The qualified candidate will have experience in the following areas:

  • 3 - 5 years of help desk/user support experience
  • Technical writing experience
  • 2 or more years' experience training users in use of computers/software
  • 2 or more years' experience in hospital/medical industry
  • Experience in software testing and quality assurance
  • Knowledge of ServiceNow and Cerner Millennium EMR System
  • Familiarity with ITIL Standards


Minimum Education Required/Preferred:

  • Bachelors' Degree or certification in Computer Science or equivalent work experience

Job Requirements

 

Job Snapshot

Location US-FL-Tampa
Employment Type Full-Time
Pay Type Hour
Pay Rate $20.00 - $21.00 /Hour
Store Type IT & Technical
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Company Overview

SNI Technology

SNI Technology® is one of the fastest growing technology recruitment companies in the country specializing in technical careers and temporary jobs. We uniquely align with our clients and the candidates we represent, because our staff is hired from the industry we serve. We offer technical talent and employment opportunities on a contract, contract–to–hire, and a direct–hire basis in a wide variety of disciplines from helpdesk professionals to the most cutting-edge software architects. Learn More

Contact Information

US-FL-Tampa
SNI Technology
Snapshot
SNI Technology
Company:
US-FL-Tampa
Location:
Full-Time
Employment Type:
Hour
Pay Type:
$20.00 - $21.00 /Hour
Pay Rate:
IT & Technical
Store Type:

Job Description


Job RESPONSIBILTIES:

  • Provides first-line support for 6,500 users on all software applications.
  • Troubleshoots PC-related hardware and software problems logs, assigns and tracks user reported incidents in ServiceNow
  • Provisions and supports PKI Smart Cards;
  • Occasional specialized support in applications software such as PMTI, Profit, Lawson, and Cerner
  • Develops user documentation including reference manuals, user guides, getting started manuals, tutorials and on-line help for applications software
  • Test software (both developed and purchased) to ensure Quality Assurance is achieved both by determining that all software works as designed or planned, and that user requirements are fully satisfied.
  • Capability to diagnose hardware and software problems and implement corrective measures
  • Reports security events
  • Hours 8:30-5:30pm Mon-Fri. Rotating on-call schedule every 7 weeks, 4-12pm Mon. Fri. From Home, and On-Call 12am-6:30am Mon.-Fri/ 24 hr. weekends followed by 9am to 6pm in office schedule.


The qualified candidate will have experience in the following areas:

  • 3 - 5 years of help desk/user support experience
  • Technical writing experience
  • 2 or more years' experience training users in use of computers/software
  • 2 or more years' experience in hospital/medical industry
  • Experience in software testing and quality assurance
  • Knowledge of ServiceNow and Cerner Millennium EMR System
  • Familiarity with ITIL Standards


Minimum Education Required/Preferred:

  • Bachelors' Degree or certification in Computer Science or equivalent work experience

Job Requirements

 
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Help Desk / Service Desk Associate Apply now