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Help Desk (DM-HelpM)

Job Description


Required Qualifications: 2 year Degree, or A+ and 1-2 years help desk exp.


Degree Requirement: 2 year min. desired or A+ cert. or other IT Certification


Desired Qualifications:

  • 1 year+ contract possible right to hire for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience. AAS Degree or A+, Net + certification.
  • Help desk hours cover from 6am-10pm. Candidates will be assigned a 10 hour shift to include a weekend day.
  • Pay rate is $18/hr.

Duties include: Provide routine IT support on hardware and software utilized by the organization.

  • This will entail maintaining PCs, troubleshooting network connectivity, setting up new employee/contractor, and providing prompt customer service. Take initial telephone or e-mail inquiries and troubleshoot appropriately.
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes. Troubleshoot wireless devices such as iphone, ipads, wireless connectivity issues, etc.
  • Basic Knowledge of Unix/Linux highly desired
  • Basic Knowledge of Cisco Routers/Switches highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc., Log call activity,
  • Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle. Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation. Must have basic knowledge of PC hardware, MS Office, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers. Local candidates only -onsite interviews. Must pass 20 year criminal background check.


Contact:
Category Code: JN008

Job Requirements

 

Job Snapshot

Location US-NC-Mooresville, NC
Employment Type Full-Time
Pay Type Year
Pay Rate N/A
Store Type IT & Technical
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Company Overview

CRG

Whether you are looking for an Information Technology, Accounting Finance, HR / Administrative role, or Executive Jobs, you can search from our extensive list of job openings and work with our recruiters to match you with one of the companies that aligns with your career goals. As a job seeker, you are treated to the benefit of working with a local recruiter that specializes in your industry, with convenient access to our centrally located Greensboro or Charlotte, NC staffing agency offices. After reviewing your resume and speaking with you to identify your strengths, skills, and personality, we match you with one of our openings and guide you through the hiring process. CRG is committed to helping you take the next step in your career and finding an opportunity where you will thrive. Learn More

Contact Information

US-NC-Mooresville, NC
CRG
336.812.9855
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Snapshot
CRG
Company:
US-NC-Mooresville, NC
Location:
Full-Time
Employment Type:
Year
Pay Type:
N/A
Pay Rate:
IT & Technical
Store Type:

Job Description


Required Qualifications: 2 year Degree, or A+ and 1-2 years help desk exp.


Degree Requirement: 2 year min. desired or A+ cert. or other IT Certification


Desired Qualifications:

  • 1 year+ contract possible right to hire for an IT Help desk specialist. Candidates must have 1-4 years IT help desk experience. AAS Degree or A+, Net + certification.
  • Help desk hours cover from 6am-10pm. Candidates will be assigned a 10 hour shift to include a weekend day.
  • Pay rate is $18/hr.

Duties include: Provide routine IT support on hardware and software utilized by the organization.

  • This will entail maintaining PCs, troubleshooting network connectivity, setting up new employee/contractor, and providing prompt customer service. Take initial telephone or e-mail inquiries and troubleshoot appropriately.
  • Manage relatively simple hardware, software, or network problems that can be resolved within 5 minutes. Troubleshoot wireless devices such as iphone, ipads, wireless connectivity issues, etc.
  • Basic Knowledge of Unix/Linux highly desired
  • Basic Knowledge of Cisco Routers/Switches highly desired Knowledge of hardware printer, laptops, PC's, network Servers, etc., Log call activity,
  • Resolve more complex issues requiring detailed systems and applications knowledge. These issues may require 5 to 15 minutes to settle. Use judgment and decision making skills to generate a work order ticket for issues that cannot be resolved via telephone or e-mail and will require an on-site visit to the user's PC or Workstation. Must have basic knowledge of PC hardware, MS Office, basic printer troubleshooting skills, ghosting software, and knowledge of web browsers. Local candidates only -onsite interviews. Must pass 20 year criminal background check.


Contact:
Category Code: JN008

Job Requirements

 
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Help Desk (DM-HelpM) Apply now