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Help Desk (Tier 1)

nTech Solutions, Inc.

Job Description

Duration: Contract-to-Possible-Hire, 3 months with possible extensions thereafter

Location: Alexandria, VA 22314

End Client: Large government contractor

Pay Rate: Hourly W2 Rate (Targeting up to $24) + nTech Benefits

Interview Process: 30-minute phone screening; 1-hour in-person interview to hire

Benefits Overview

•        Health Insurance Options (Medical, Dental, Vision), 401K Program, Life Insurance, Disability, etc.

•        No Paid Time Off (PTO), which includes Holidays

 

Client Information / Hours & Shift

•        This role is supporting a government contracted Service Desk

•        Help Desk is open daily from 5a to 10p; Candidates must be flexible in terms of shift availability

•        Tentative shifts vary between weekdays and weekends, ranging from first to second shifts

•        Recently Hired Candidate Shifts:

o   Mon through Fri 7a-3:30p

o   Tues, Thur, Fri 10:30a-7p, Sat & Sun 12:30-9p

o   Tues, Wed, Thur 5:30a-2p; Sat & Sun 7:30a-4p

 

Scope of Position / Hiring Manager Notes

•        Provides 100% phone support in a Tier 1 capacity – according to the Hiring Manager, this person should be “someone comfortable being at the Help Desk for 8 hours each day.”

•        From the Hiring Manager: “This is someone who has taken their own personal computer apart and know the inner workings of it and knows how to remotely troubleshoot. Should be able to answer basic questions surrounding Command Line prompts involving PING or IP CONFIG.”

 

Responsibilities

•        Diagnoses inquiries and work requests related to desktops, laptops, and custom apps/systems.

•        Provides end-user software troubleshooting and support to internal and external users/customers.

•        Applies diagnostic techniques to identify problems, investigate root cause analyses and recommend solutions using Remedy IT Service Management Suite.

•        Provides troubleshooting/support for over 200 customized applications supporting over 10,000 users.

•        Assists in the administration of remote user workstations and resolution of remote connectivity issues.

•        Provides help desk and email support for local and off-site users.

•        Maintains current knowledge of the Windows 7 and 10 desktop environment, networking, access technologies, and applications supporting end users.

•        Installs, configures and upgrades computer hardware and software.

Job Requirements

Required Skills

•        Work Authorization – US Citizen who can obtain a Public Trust clearance

•        Background – Candidate must successfully pass a background investigation, including a check of any criminal activity over the past 10 years and a credit check of any financial issues over the past 7 years to continue employment.

•        Education / Experience – Minimum of an Associate’s Degree in IT or related field and a minimum 2 years of full-time work experience (at least 1 year of which must be supporting IT); In lieu of the Associate’s Degree in IT or related field, a minimum of 4 years of full-time work experience (at least 3 years of which must be supporting IT)

•        Minimum 1 year of recent experience in Help Desk operations

•        Basic skills to support configuration and troubleshooting of Windows 7 and 10 environments


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

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Job Snapshot

Location US-VA-Alexandria
Employment Type Contract to Hire
Pay Type Hour
Pay Rate $20.00 - $24.00 /Hour
Store Type Other, IT & Technical

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Terms & Conditions
Snapshot
nTech Solutions, Inc.
Company:
US-VA-Alexandria
Location:
Contract to Hire
Employment Type:
Hour
Pay Type:
$20.00 - $24.00 /Hour
Pay Rate:
Other, IT & Technical
Store Type:

Job Description

Duration: Contract-to-Possible-Hire, 3 months with possible extensions thereafter

Location: Alexandria, VA 22314

End Client: Large government contractor

Pay Rate: Hourly W2 Rate (Targeting up to $24) + nTech Benefits

Interview Process: 30-minute phone screening; 1-hour in-person interview to hire

Benefits Overview

•        Health Insurance Options (Medical, Dental, Vision), 401K Program, Life Insurance, Disability, etc.

•        No Paid Time Off (PTO), which includes Holidays

 

Client Information / Hours & Shift

•        This role is supporting a government contracted Service Desk

•        Help Desk is open daily from 5a to 10p; Candidates must be flexible in terms of shift availability

•        Tentative shifts vary between weekdays and weekends, ranging from first to second shifts

•        Recently Hired Candidate Shifts:

o   Mon through Fri 7a-3:30p

o   Tues, Thur, Fri 10:30a-7p, Sat & Sun 12:30-9p

o   Tues, Wed, Thur 5:30a-2p; Sat & Sun 7:30a-4p

 

Scope of Position / Hiring Manager Notes

•        Provides 100% phone support in a Tier 1 capacity – according to the Hiring Manager, this person should be “someone comfortable being at the Help Desk for 8 hours each day.”

•        From the Hiring Manager: “This is someone who has taken their own personal computer apart and know the inner workings of it and knows how to remotely troubleshoot. Should be able to answer basic questions surrounding Command Line prompts involving PING or IP CONFIG.”

 

Responsibilities

•        Diagnoses inquiries and work requests related to desktops, laptops, and custom apps/systems.

•        Provides end-user software troubleshooting and support to internal and external users/customers.

•        Applies diagnostic techniques to identify problems, investigate root cause analyses and recommend solutions using Remedy IT Service Management Suite.

•        Provides troubleshooting/support for over 200 customized applications supporting over 10,000 users.

•        Assists in the administration of remote user workstations and resolution of remote connectivity issues.

•        Provides help desk and email support for local and off-site users.

•        Maintains current knowledge of the Windows 7 and 10 desktop environment, networking, access technologies, and applications supporting end users.

•        Installs, configures and upgrades computer hardware and software.

Job Requirements

Required Skills

•        Work Authorization – US Citizen who can obtain a Public Trust clearance

•        Background – Candidate must successfully pass a background investigation, including a check of any criminal activity over the past 10 years and a credit check of any financial issues over the past 7 years to continue employment.

•        Education / Experience – Minimum of an Associate’s Degree in IT or related field and a minimum 2 years of full-time work experience (at least 1 year of which must be supporting IT); In lieu of the Associate’s Degree in IT or related field, a minimum of 4 years of full-time work experience (at least 3 years of which must be supporting IT)

•        Minimum 1 year of recent experience in Help Desk operations

•        Basic skills to support configuration and troubleshooting of Windows 7 and 10 environments


nTech is an equal opportunity employer.  All offers of employment are contingent upon pre-employment background and drug screenings. Only applicants meeting the above client requirements may be contacted by a Recruiter. 

Help Desk (Tier 1) Apply now